ASTON Gejayan-Human Resources Leader (HOD)

Archipelago International


Tanggal: 2 minggu yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Ready to take on a challenging and rewarding role in Human Resources? Join our team and make a difference in the hospitality industry!

Job Requirements:

  • Ready to be placed at Aston Gejayan, Yogyakarta.
  • Min. Education Bachelor Degree.
  • Min 2 years of experience in a similar role.
  • Have Experience working in the hotel Industry is a plus.
  • Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive HR initiatives.
  • Experience in handling HR-related legal matters, such as employment law compliance, labor disputes, and investigations.


Job Description:

Administration

  • To ensure IT activities are aligned with the Corporate Accounting Strategy and Hotel Actions have been implemented where appropriate.
  • To represent the IT function on the hotel's Executive Committee.
  • To oversee the preparation and update of individual Departmental Operations Manuals.
  • To conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.


Customer Service

  • To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
  • To ensure employees also provide excellent service to internal customers in other departments as appropriate.
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.


Operational

  • Ensure that all computer technology equipment runs with minimum or no down time
  • Ensure that all software runs with no output error, no response time problems and according to specification.
  • Provides a written monthly reports as specification issued.
  • Solved technical or operational problems as specification issued
  • In cooperation with other department heads,design, documents and implements new computer based procedure
  • Coordinates installation of new applications, including new software release, within time specified
  • Coordinates installation of new software and hardware release levels for all computer technology
  • Coordinates and reviews all new software development specific to the hotel. After consulting with the Area, Information System Coordinator he decides wheter to program the application in house a third party
  • Monitor all computer technology contracts and supervises the activities of outside maintenance personnel when they come to hotel.
  • Accounting as primary contract for all outside agents in all computer technology related matter.
  • Ensure all 24 hour system (e.g front office,telephones, point of sales),are attended quickly and all problem are solved as quickly as possible
  • Complies with company policies as they related to the security and operational of computer systems.
  • Trains and assists in all aspect of his/her position skills and responsibilities.
  • Identifies and trains appropriate shift personnel to solve minor problem
  • Maintains forms and supplies a spare parts inventory for all computer system related items.
  • Sets up and documents edures related to security, system shut downs, emergencies, operator entries, etc.
  • Keep up to date with trends and technical information in the hotel computer technology field thought self training, trade literature and trade show.

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