Automotive Service Advisor

BYD Haka Auto


Tanggal: 3 hari yang lalu
Kota: Manado, North Sulawesi
Jenis kontrak: Kontraktor

Company Description

HAKA Auto is a leading Mega Dealer in Indonesia specializing in marketing BYD Auto products. With plans to establish branches and dealers focusing on Vehicles, Service, and Parts (VSP) across major cities in Java, including the capital region DKI Jakarta, Sulawesi, and Kalimantan, HAKA Auto extends its reach throughout the nation. In addition to selling car units, HAKA Auto also emphasizes after-sales services such as workshops for vehicle repair and the supply of spare parts.


Placement

Manado, North Sulawesi, Indonesia


Role Description

This is a full-time on-site role for a Automotive Service Advisor located in area Manado. The Service Advisor will be responsible to ensure a seamless, trustworthy service experience that drives customer loyalty and boosts workshop revenue.


Responsibility

  • Greet customers and gather vehicle information.
  • Understand and document customer concerns or issues.
  • Explain recommended maintenance or repairs clearly and professionally.
  • Communicate customer needs to technicians.
  • Coordinate and schedule service appointments.
  • Monitor repair progress and keep customers informed.
  • Recommend additional services based on vehicle history or inspection.
  • Use dealership management software (DMS) for scheduling, billing, and reporting.
  • Handle customer complaints or concerns promptly and professionally.


Qualifications

  • Minimum: High school diploma or equivalent (SMA/SMK).
  • 1–3 years experience in automotive service, customer service, or a related role.
  • Basic understanding of automotive systems and maintenance.
  • Strong verbal and written communication.
  • Ability to upsell services or packages based on vehicle condition.
  • Proficient in DMS (Dealer Management Systems) and Microsoft Office.
  • Good time management and multitasking under pressure.


Required Skills

  • Strong communication and interpersonal skills.
  • Basic automotive knowledge.
  • Sales and negotiation abilities.
  • Time management and multitasking.
  • Customer service orientation.

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