Bilingual Customer Service Specialist (French)
TalentPop App
Tanggal: 1 minggu yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Join Our Team as a Bilingual Customer Service Specialist, French/English (Voice and Chat)!
Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency.
Why You'll Love This Role
You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.
What You'll Do
Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency.
Why You'll Love This Role
You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.
What You'll Do
- Assist Customers: Provide exceptional support via inbound calls, chat, and email.
- Solve Problems: Troubleshoot issues effectively and find quick resolutions.
- Understand Needs: Personalize interactions to build strong customer relationships.
- Collaborate: Work closely with your team to enhance the customer experience.
- Improve Processes: Offer feedback to refine our service quality.
- 1+ year of experience in customer service or a similar role.
- Excellent written and verbal communication skills.
- Proficient in Gorgias, Zendesk, Shopify, or similar tools preferred.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in French and English.
- Personal PC or laptop with a minimum i5 processor.
- Stable internet connection with at least 15 Mbps upload and download speeds.
- Competitive wage with annual increases.
- Paid Time Off to recharge.
- Health stipend available.
- Performance Bonuses for your hard work.
- Permanent work-from-home setup.
Cara melamar
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