Booking Agent

Vacancy No

VN11986

Status

Active

Employment Type

Casual

Brand

Apex

Department

Clerical

Region

Metro South

Site

OConnor

Applications Close Date

Description

ABOUT US
Integral Diagnostics (IDX Group) is a leading provider of quality diagnostic imaging services, focused on delivering the best health outcomes for our patients. We proudly have a team of more than 2700, medical imaging, radiologists, and support staff across 150+ sites in Australia and New Zealand.

Apex Radiology (formally Global Diagnostics) started out in 1996 in the South West of Western Australia and is one of the leading providers of diagnostic imaging services in Western Australia. In 2014, Apex Radiology joined the Integral Diagnostics Group to become part of one of the largest private radiology providers in Australia and New Zealand.

Apex Radiology provides comprehensive Radiology and Tele-radiology services to private medical facilities, public hospitals, WACHS (Western Australia Country Health Service) and also operates a series of stand-alone medical imaging practices across Western Australia

Key Responsibilities

ABOUT THE ROLE

Apex Radiology at O’Connor is seeking an experienced full time Booking Centre Agent to be of part our team as the face of our organisation, as you deliver on the highest standards of services to patients, referrers, and community.



This is a CASUAL role working at our state-of-the-art branch in O’Connor. Shifts are rostered 4 weeks in advance.

Reporting to the local Administration Supervisor, your responsibilities will include:

Representing Apex Radiology as the first impression of the practice as you meet and greet patients at the front desk.

Answering the telephone and respond to patient enquiries in an efficient and sensitive manner

Make patient bookings while maximising appointment slots

Informing patients of relevant preparation, costing estimates, and requirement to present relevant concession cards.

Actioning patient referrals as part of a multi-disciplinary team comprising of fellow Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers and Nuclear Medicine Technologists.

ABOUT YOU

Self-Leading with a consistent Patient First approach.

Passion for quality patient care and the healthcare industry

Previous medical receptionist experience using patient entry or bookings system – Medical Imaging, GP or Allied Health (highly desirable)

Excellent communication skills to build rapport with patients, referrers, and staff by both listening, speaking and writing.

Display compassion and empathy whilst remaining calm under pressure.

Ability to work autonomously as well as part of a team.

Keen eye for detail to ensure accurate data entry into our RIS system as well as EFTPOS and cash handling.

Proven competency with technology and the ability to use multiple platforms simultaneously.

BENEFITS, CULTURE & WELL-BEING ‍ ️

Permanent Full Time hours with a leading professional company including;

Subsidised uniforms

Free parking

Modern working facilities

THRIVE Wellbeing Program offering Emotional, Financial, Physical and Social opportunities.

Specialist expertise and chance to expand your medical terminology and knowledge.

Career and Professional Development opportunities

Access to our Employee Assistance Program EAP

Discounted Medical Imaging

INTERESTED?

Simply visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Not already registered? Please submit your resume by selecting “Apply”. \

For further questions, please contact our friendly Talent Acquisition Team member Emma: [email protected] / 0459 916 641

Apex Radiology & Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.
www.integraldiagnostics.com.au/recruitment/

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