Branch Manager (West Surabaya)

About IDP

IDP is a global leader in international education services that helps people study abroad.

As a key voice in the industry, IDP partners with educational institutions to help them attract the right students and co-owns IELTS, a leading English proficiency test.

Established in 1969 in Australia, IDP has teams based in more than 60 countries. Despite its evolution, IDP’s purpose has remained constant: to help people transform their lives through international education. For more information, visit www.idp.com.

About Student Placement

At IDP, it’s our goal to help every student fulfil their global potential by streamlining the pathway to studying abroad.

To do this, it takes scale. Each year, almost 100,000 IDP students are studying at more than 800 universities around the world, supported by our local teams who know each country’s education landscape inside and out.

Our unbiased guidance helps students build personalised pathways to success. IDP’s 2,200 counsellors reinforce their own expertise with data-driven insights to give advice that’s reliable and valuable.

For universities, governments and sector bodies, our quality insights and tailored solutions make it easier to reach ambitious international students that will shape the future of campuses worldwide.

About IELTS

IDP is a proud co-owner of IELTS, the world’s best and most trusted English language test for study, work and migration. For more than 35 years, IELTS has been a pioneering force in the industry, and we continue to lead the sector today.

We believe in using technology to enhance human connection, rather than replace it. We want to empower our test takers to achieve their best score. We offer a choice of paper, computer or online testing, and the opportunity to retake just one skill if a test taker did not achieve their desired score, setting us apart from other high-stakes tests.

With an IELTS score, test takers can showcase their language proficiency and abilities and access more than 12,500 organisations worldwide – from education institutions and employers to government and professional bodies.

IDP ensures widespread accessibility by providing IELTS in more than 2,000 test locations in more than 60 countries.

Role purpose

The Office Manager will further strengthen IDP’s leadership position in student placement by developing and executing business plans to deliver pipeline leads and conversion targets, including building client relations and engagement, contributing to a world class operating environment, and implementing global projects. As a strong business leader and member of the country leadership team, you will nurture a performance driven culture by providing mentoring, coaching and ongoing communication to foster high engagement and excellent business results.

Key Accountabilities

• Drive development and implementation of office-based business plans aligned to country needs and strategic milestones, including improving business performance, providing input to the budget process, business planning and forecasts, establishing best practice frameworks to enhance sales performance, and identifying, developing and implementing sales strategies.
• Develop a strong counselling team with a sales and service culture, including increasing market knowledge and team capability, developing and implementing lead generation programs, building a culture of innovation, success and achievement, and monitoring results.
  
  

Required Experience

• Demonstrated experience managing business activities in a customer facing, target based sales environment within a multinational company, including developing business plans, budgets, and reporting on results.
• Proven ability to motivate and lead a team to achieve demonstrable outcomes, while acting ethically and with integrity.
• Experience managing and collaborating with diverse stakeholder groups and interests.
• Excellent presentation and communication skills, including fluency in English, both written and verbal.
• Bachelor’s or equivalent degree
• Willing to work from our West Surabaya Office.