Business Development Manager

DHL Global Forwarding


Tanggal: 3 hari yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
Objectives


  • Identify strategic customers in assigned industry sectors
  • Develop and manage relationships to all stakeholders (internal and external)
  • Determine strategies to build & execute profitable and sustainable business
  • Drives achievement of KPIs and manages and improves IP performance in assigned sectors


Job Duties


  • Identify strategic customers, develop and maintain sustainable relationships
  • Lead I customer meetings/sales visits (potential and existing) and present company capabilities
  • Identify and develop sales leads
  • Drive market profiling and customer/competitor research & analysis activities to understand and identify market opportunities and challenges
  • Ensure effective pricing strategies are developed to sustain profitable growth
  • Responsible for achieving Customer business targets and KPIs
  • Take ownership and partner with internal and external stakeholders to coordinate customer requests and services that are being promoted
  • Identify customer’s needs to secure new business and work on improving customer satisfaction
  • Collaborate and coordinate with internal stakeholders (including but not limited to pricing, operations, sales and IP sector heads) to ensure customer service excellence
  • Lead the development of competitive and consistent response to customer inquiries, RFI, RFQ, RFP
  • Lead analysis of complex tender requirements and organize and coordinate the involvement of required stakeholders to submit professional proposals and win business
  • Manage customer needs, inquiries and complaints
  • Lead in engagements and strategic customer interfaces
  • Implement business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets
  • Analyze and interpret competitive landscape and identify opportunities in assigned sectors
  • Provide customers specific advice/information to Country IP Head to facilitate business performance review & evaluation
  • Analyse profitability of existing business as well as internal and external market conditions, market shares and business goals to identify improvement opportunities
  • Provide input and develop commercial strategies including planning, key initiatives, systems, tools and budgets considering business strategy, financial and operational objectives to achieve targeted market positioning
  • Support Country IP Head to devise, fine tune and implement overall Business Development strategy and directives
  • Maintain good communication and working relationship with others functions
  • Comply with QHSE procedure and regulation
  • Actively participate in all QHSE program
  • Regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined
  • Independently develop solutions and proposals for customer’s complex project requirements
  • Monitor and where needed lead customer communication for commercial and operational matters
  • Recommend and give expert advise to implement best in class commercial and operational practices + knowledge sharing
  • Ensure the development and maintenance of the customer database and its use for identification and segmented targeting of global customers and prospects for IP
  • Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management
  • Travel for meetings and operational matters when needed


Job Requirements


  • Education background minimum Bachelors Degree
  • Experience in Freight Forwarding / Project Logistics (min. 8 years)
  • Experience in Project Logistics at management level (min. 5 years)
  • English Fluency both in writing and speaking
  • Computer Literacy is a must
  • Results oriented without compromising Respect


Skills:


  • New Business Development and Account Management
  • Commercial mindset / sales forecasting / price setting
  • Project management and stakeholder management
  • Presentation, Storytelling & Communication skills – written and spoken and information sharing
  • Interpersonal skills and social competence
  • Influencing and Negotiation
  • Planning, organizing, controlling
  • Business Processes –know-how
  • Analyzing skills and analytical thinking

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