Business Manager Surabaya (Cable Industry)

Salary: Competitive and based on experience

Location: Surabaya

Keywords: sales operations, customer service, technical support, team development, market expansion, CRM management, inventory control, EHS compliance, relationship building, coaching

An exciting opportunity awaits an experienced Branch Manager to join a leading cable solutions provider in Surabaya. This role is perfect for someone who thrives on nurturing high-performing teams, delivering exceptional customer experiences, and driving business growth within the industrial sales sector. The organisation is renowned for its commitment to employee development, fostering a supportive and inclusive environment where your expertise will be valued and your contributions recognised. With a focus on collaboration, knowledge sharing, and continuous improvement, you will have the chance to make a significant impact not only on the branch's performance but also on the professional growth of your team. Flexible working opportunities and a strong emphasis on work-life balance ensure that you can excel in your career while maintaining personal wellbeing. If you are passionate about building lasting relationships, optimising operational processes, and supporting others to achieve their best, this is the ideal next step for you.

• Play a pivotal role in managing all aspects of sales operations, technical service, and customer engagement within a well-established cable industry leader.
• Benefit from a collaborative culture that values teamwork, ongoing training opportunities, and flexible working arrangements designed to support your professional and personal growth.
• Lead, coach, and inspire a dedicated sales team while ensuring outstanding service delivery and adherence to the highest standards of safety and compliance.

What you'll do:

As Branch Manager - Cable Industry based in Surabaya, you will play an integral part in shaping the success of your branch by overseeing all facets of sales operations. Your day-to-day responsibilities will involve guiding your team towards achieving ambitious targets through hands-on coaching, regular performance reviews, and fostering an environment where open communication is encouraged. You will be instrumental in developing tailored solutions for customers by leveraging your deep understanding of their businesses while ensuring that every interaction reflects the organisation's commitment to quality service. By closely monitoring financial metrics such as outstanding debts and cash flow, you will safeguard profitability while maintaining optimal inventory levels through proactive planning. Your ability to build rapport with key accounts will help strengthen long-term partnerships, while your attention to detail ensures that all reports are submitted accurately and promptly. In addition to these core duties, you will collaborate with other departments to drive overall company benefit and participate actively in EHS initiatives-ensuring that safety remains at the forefront of all operations.

• Oversee the sales operations for the company's product portfolio in the assigned territory by aligning both individual and organisational objectives through effective performance management systems.
• Transfer valuable knowledge regarding customer approach strategies and sales techniques to members of the sales staff to enhance overall team capability.
• Provide comprehensive commercial and technical support to all members of the sales team whenever required to ensure seamless service delivery.
• Apply structured sales effectiveness programmes to manage activities in the designated area, conducting regular meetings with personnel to review and analyse product performance.
• Monitor outstanding debts monthly to minimise risk of bad debts and improve cash flow across all accounts managed by the branch.
• Determine, manage, and optimise stock levels as well as product profiles for various market segments under your purview to meet both company objectives and customer needs.
• Utilise CRM systems effectively to input sales information, monitor progress, and optimise opportunity pipeline management for maximum efficiency.
• Take responsibility for inventory in the warehouse by liaising with relevant managers to ensure timely purchases and effective stock control in line with company goals.
• Establish healthy relationships with existing and potential customers to maintain confidence in products while increasing brand awareness and loyalty within the market.
• Train, develop, supervise, motivate, and guide the sales team by equipping them with sound product knowledge, process understanding, strategic insight, and selling skills.

What you bring:

To excel as Branch Manager - Cable Industry in Surabaya, you will bring a wealth of proven experience from similar roles within industrial sales environments. Your academic background-ideally combining business acumen with technical know-how-will enable you to bridge gaps between commercial objectives and operational realities. You are known for your interpersonal sensitivity; colleagues trust your judgement because you listen carefully before offering guidance or feedback. Your approachability makes it easy for team members to seek advice or share concerns openly. You thrive when collaborating across functions-whether coordinating with warehouse staff on inventory matters or partnering with finance teams on credit control issues-and always keep broader organisational goals front-of-mind. Your proficiency with digital tools means that tracking KPIs or updating CRM records becomes second nature; meanwhile your adaptability ensures that even unexpected challenges are met calmly yet decisively. Above all else: your passion for helping others succeed sets you apart as someone who leads by example every single day.

• A degree in Business Management or Electrical/Electronics Engineering provides a solid foundation for understanding both commercial strategy and technical requirements within the cable industry.
• At least five years' experience in industrial sales equips you with practical insights into market dynamics and customer expectations.
• Excellent presentation skills enable you to communicate complex ideas clearly during client meetings or internal briefings.
• Outstanding communication abilities foster positive interactions with colleagues at all levels as well as external stakeholders such as clients or suppliers.
• Proven team-building skills allow you to nurture talent within your branch while promoting a culture of mutual respect and shared achievement.
• A multi-tasking mindset helps you juggle competing priorities efficiently without compromising on quality or deadlines.
• Experience using technology-including computer literacy and familiarity with CRM platforms-supports data-driven decision making across all areas of responsibility.
• A stable work history demonstrates reliability and commitment over time which is highly valued within this organisation.
• Creative problem-solving abilities empower you to think outside traditional frameworks when addressing challenges or identifying new business opportunities.

What sets this company apart:

This organisation stands out as an employer of choice thanks to its unwavering dedication towards creating an inclusive workplace where everyone feels supported regardless of background or experience level. Employees benefit from access to extensive training resources designed not only around technical upskilling but also personal development-ensuring that each individual has ample opportunity for progression within their chosen field. The leadership team places great emphasis on open dialogue; regular feedback sessions mean that suggestions are heard (and acted upon) quickly so improvements can be made collaboratively rather than imposed top-down. Flexible working arrangements reflect recognition that life outside work matters too: whether it's adjusting hours around family commitments or taking advantage of remote options when needed most-your wellbeing is always prioritised here. Furthermore: robust health & safety protocols underscore genuine concern for employee welfare at every stage-from induction right through ongoing professional life-making this more than just another job but rather somewhere people choose stay long-term because they feel truly valued every step along way.

What's next:

If you are ready to take on a rewarding challenge where your talents will be celebrated-and where every day brings fresh opportunities for growth-this could be exactly what you've been searching for!

Apply today by clicking on the link provided; we look forward to learning more about how your unique skills can help shape our continued success.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.