Call Center Data Analyst Apply Now

Etech Global Services


Tanggal: 3 minggu yang lalu
Kota: Lembang, West Java
Jenis kontrak: Penuh waktu
What We Offer

  • Canteen Subsidy
  • Night Shift allowance as per process
  • Health Insurance
  • Tuition Reimbursement
  • Work-Life Balance Initiatives
  • Rewards & Recognition

What You’ll Be Doing

  • Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
  • Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
  • Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
  • Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
  • Develop comprehensive dashboards to provide insights for stakeholders.
  • Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
  • Coach team members and leaders to enhance their leadership and technical skills.
  • Maintain SOPs and documentation processes, ensuring accuracy and consistency.

What We Expect You To Have

  • 5+ years of experience in BPO/Call center reporting, with strong Data analysis skills.
  • Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
  • Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
  • Strong leadership skills with the ability to manage deliverables accurately and on time.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Billing & Collections Analyst, Customer Support Center

Manulife, Lembang, West Java
1 minggu yang lalu
On The Job You WillManage large amounts of outbound calls in a timely mannerComplete customer service tasks that ensure customers have the information and assistance they need and maintain the company’ positive reputationFollow communication ‘scripts’ when handling different topicsHandle customer enquiries both over the phone and by email. Follow up customer calls when necessaryIdentify customer’ needs, clarify information, research every...

Lehre Metalltechnik – Zerspanungstechnik (H8) (m/w/d)

Fronius International, Lembang, West Java
2 minggu yang lalu
Dein BerufPassungen, CNC-Bearbeitungszentren, Mikrometer: Das sind Begriffe, die dir jetzt noch neu erscheinen?In deiner Lehre Metalltechnik - Zerspanungstechnik wirst du sie kennen und lieben lernen.Metall gehört zu den wichtigsten Werkstoffen in vielen Bereichen der Technik. Du lernst es zu bearbeiten: Bohren, Drehen, Fräsen, Schleifen, Stanzen, Biegen. Als Zerspanungstechniker/in sind die spanabhebenden Fertigungsverfahren dein Spezialgebiet. Die Basis lernst du beim manuellen...

RN Care Coordinator-OBGYN Clinic

Olathe Health, Lembang, West Java
3 minggu yang lalu
Position TitleRN Care Coordinator-OBGYN ClinicOlathe Medical Center The Doctors Building 1 (MOB 1 & 2) 20375 W. 151st St.Position Summary / Career InterestThe Ambulatory Clinic RN Care Coordinator is a licensed registered professional nurse who is a clinical expert who provides ethical, evidence-based, safe and compassionate nursing care. The Ambulatory Clinic RN Care Coordinator focuses on patient safety and the...