Client Integration Engineer, Payments

About The Role

We're looking for a Client Integration Engineer to be the main technical contact for our clients as they connect to our API, which handles stablecoin on/off-ramps using fiat. This is an important client-facing role that helps make the onboarding process smoother and offers continuous technical help, taking a significant burden off our Product and Software Engineering teams. The ideal person will have strong technical skills, great communication, and be dedicated to helping clients succeed. Fluency in Chinese (Mandarin) is required to support our wide range of clients.

What You Will Do

• Guide and support new clients step-by-step through the technical integration of our API for stablecoin fiat on/off-ramps, from initial setup to full go-live.
• Act as the primary technical point of contact for clients, providing hands-on assistance, answering integration-related questions, and offering continuous technical support even after they are live.
• Routinely debug and diagnose technical issues within both sandbox and live environments, working directly with clients to identify and implement solutions.
• Manage and execute technical configuration tasks such including whitelisting, credential setup, and other necessary system configurations.
• Develop and maintain clear, comprehensive technical documentation and resources to empower clients and expedite their integration journey.
• Actively participate in client-facing communication channels (e.g., Slack, WhatsApp) to provide timely and effective first-line technical support.
• Effectively translate client feedback and identified integration challenges into actionable insights for our internal Software Engineering teams, facilitating continuous improvement of our API and services.
• Collaborate closely with our Sales, Product, and Engineering teams to ensure a seamless and positive client experience from initial engagement through successful integration and beyond.

What We Are Looking For

• Exceptional written and verbal communication skills in both English and Chinese (Mandarin) are essential.
• 2+ years of experience in a client-facing technical role, such as Integration Engineer, Solutions Engineer, or Technical Account Manager, with a focus on API integrations.
• Proven ability to guide clients through complex technical processes and provide direct, hands-on support.
• Demonstrated expertise in working with and troubleshooting RESTful APIs.
• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical integration issues.
• Experience in creating and maintaining clear, user-friendly technical documentation.
• A proactive, client-centric mindset with a strong sense of ownership over client success.
• Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is considered a significant advantage.
• Ability to work effectively and collaboratively with cross-functional internal teams, including software development.

About StraitsX

StraitsX is the pioneering payments infrastructure for digital assets space in Southeast Asia developed by Singapore-based FinTech Xfers, which is a Major Payment Institution licensed by the Monetary Authority of Singapore for e-money issuance (now part of Fazz).StraitsX offers personal and business accounts to deposit, hold and withdraw funds as well as to connect their accounts to digital asset platforms. Business accounts can also access B2B API-enabled payments rails for digital asset platforms and issues the Singapore Dollar-backed stablecoin, XSGD.

What We Offer

At StraitsX, we offer you a workplace that's both exciting and challenging. You'll be part of a team where you're encouraged to speak up, share your ideas, and really make a difference. Our environment is supportive and open. Plus, you'll get lots of guidance and support from our coaching culture, helping you grow and get better in your role everyday.Most importantly, joining us means you're on board with a company that's a rocket ship. We're quickly becoming a big name in digital asset payments in our region, already having major licenses in Singapore and Indonesia. And we're just getting started.If you want to be part of something exciting and go on an amazing journey with us, StraitsX is the place for you!