Client Relations and Store Coordinator

Responsibilities

Are you the Client Relations and Store Coordinator we need?

You're the heart of our client experience, both online and in person. You’ll guide our clients through every step of their journey, from answering questions about gemstones to helping them design their dream ring, to making sure it arrives safely on their doorstep. You’ll keep our showroom welcoming, our jewelry displayed beautifully, and our community feeling seen, heard, and valued.

You'll work closely with the Shipping, Marketing, Production, and Finance teams to keep everything running smoothly and every client interaction meaningful.

Your goal for this role is to create a customer experience that feels personal, thoughtful and unforgettable, every single time.

Expected start date: Immediately

What We Expect You'll Be Doing

You’ll juggle a mix of online client care, in-store guest relations, and behind-the-scenes coordination to make sure our community feels like they truly matter to us.

You’ll

• Answer questions, solve problems, and celebrate milestones with our clients
• Keep the showroom beautiful and welcoming
• Coordinate custom orders, shipping, returns, repairs and more
• Represent the voice of our customers inside the team
  
  

Tasks Include, But Are Not Limited To

• Online Client Engagement: Engage with (potential) clients and community via email, WhatsApp and social media in a personalized and casual way, with a positive tone.
• Showroom Guest Relations: Engage with clients coming to the showroom
• Store Management: Keep the showroom organized and beautiful
• Marketing Support: Represent our customer voice to the Marketing Team
• Reviews: Encourage raving, five star reviews across a variety of platforms
• Loyalty Programs: Maintain relationships with our most loyal clients
• Shipping and Returns*: Ensure smooth domestic and international shipping (*occasionally)
  
  

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.

No in-depth experience needed, because you’ll be trained on the job. We’re looking for a junior with (near) native English, the right attitude and a way with words. Someone keen to learn from and alongside our team. You’re obsessed with detail and understand our unique brand tone of voice, perspective and values.

Requirements

YOU'LL LOVE THIS JOB IF YOU

• Feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver
• Are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English
• Have genuine interest in people and their needs, and you're not afraid to support your team members
• Get the details right — you don’t half-ass anything or let little things slip through the cracks
• Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back
• Nail the delicate balance between sales and service
• Can think out of the box and love to find effective solutions to resolve complex customer service challenges that leave everyone happier
• Are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right
• Are pro-active and a quick learner, interested in learning more about jewelry and gemstones
• Always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation
  
  

THIS POSITION IS NOT FOR YOU, IF YOU

• Don’t have the writing skills of a native English speaker
• Can’t communicate in a conversational tone
• Can’t take constructive feedback and criticism on your writing
• Rely largely on ChatGPT to do the writing for you
• Don't have the ability to work independently without constant direction
• Aren’t based in Bali
• Aren’t looking for a long-term position
• Are looking for a fully remote position
  
  

Benefits

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

• Flexible working hours
• You’ll be working from our lush and green Bali studio in a collaborative, young and fun-loving team
• Employee discounts
• No dress code
• 20 days of annual leave, on top of national holidays
• An equal opportunity environment that encourages you to learn and grow