Credit Controller Analyst

About Flora Food Group

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business.

Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.

Credit Controller Analyst

Location: BSD, Tangerang, Indonesia

Working Model: Hybrid (4 days in-office, 1 day remote)

About The Role

Flora Food Group – Indonesia is part of a global company with a strong vision of delivering the next generation of delicious, natural, and nutritious food that is affordable and more sustainable. Here, you will be part of a collaborative and inclusive working team, with great opportunities for career growth, professional development, and a competitive salary and benefits package.

We are seeking a highly organized Credit Control Analyst to support our financial operations by managing the credit control process, ensuring timely payments, and maintaining strong coordination with internal and external stakeholders. This role is ideal for a detail-oriented professional with excellent analytical and communication skills.

Key Responsibilities

• Dunning Process
• Contact distributors for outstanding payments.
• Send follow-up emails to distributors and the sales team.
• Issue and track reminder letters for overdue payments.
• Administration
• Prepare and submit payment remittance reports to Credit Governance (CG).
• Monitor and update expired or renewed Bank Guarantees or Credit Insurance.
• Follow up on return memos for returned goods and resolve return issues reported by CG.
• Work with the Claim Team, Trade Marketing, and Sales to follow up on claim issues.
• Coordination
• Participate in daily meetings with the Credit Controller Manager.
• Attend weekly meetings with the Regional ABM Team, KAM Team, and Claim Team.
• Engage in bi-weekly meetings with the Global Credit Control Team.
• Contribute to innovation and process improvement discussions.
• Reporting
• Prepare and maintain the Daily Cash Collection Report.
• Track financial data with the Monthly Cash Tracker Report.
• Assess financial risks through the Bad Debt Provision Report.
  

About You

• Education: High school diploma or equivalent; a bachelor’s degree in Business Administration or Accounting is preferred.
• Experience: Prior experience in credit control, customer service, or a related role in the consumer goods industry is a plus.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook); experience with accounting software is an advantage.
• Communication Skills: Excellent written and verbal communication skills to interact with customers, vendors, and internal teams.
• Organizational Skills: Strong attention to detail and ability to manage multiple claims simultaneously while meeting deadlines.
• Problem-Solving: Ability to analyze claims, assess situations, and resolve issues effectively.
• Customer Service: A customer-focused mindset with a proactive approach to problem-solving.
• Negotiation Skills: Ability to handle discussions under pressure, articulate viewpoints, and reach fair agreements.
  
  

Working Conditions

• Office-based role with the flexibility of hybrid work (4 days in-office, 1 day remote).
• Occasional overtime may be required, especially during month-end closing periods.
  
  

Reporting & Relationships

• Reports to the Credit Controller Manager.
• Works closely with the Sales Team, Finance Team, and Trade Marketing Team.
  
  

What’s Next?

If this position sounds interesting, please hit the apply button now!

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. 

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.