Credit Loan Collection Expert - Global Payment

Responsibilities

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

1. Be responsible for supervising the daily collection work of collection agencies, conduct regular on-site inspections, review the manpower arrangement of the agencies, and ensure the quality of their operations.
2. Track, supervise, coach, and assist collection agencies to achieve performance targets according to collection indicators.
3. Be responsible for the standards and implementation of quality checks, compliance, daily training, and customer complaint handling of collection agencies.
4. Assist the headquarters in introducing collection agencies and implement the policies and sops of the headquarters for agency management.
5. Be responsible for the daily liaison and due diligence of collection agencies.
6. Timely communicate with the headquarters about performance indicators and operation management situations of collection agencies, and communicate with the counterparts of collection agencies to implement improvement measures.

Qualifications

Minimum Qualifications:

• Familiar with the collection environment in the Southeast Asian market.
• Possess good communication, coordination, and negotiation skills, and be able to effectively cooperate with different departments and institutions.

Preferred Qualifications:

• Bachelor's degree or above is preferred, majoring in finance, law, or related fields is preferred.
• 3+ years of work experience in collection, those with front-line collection operation experience will be preferred.
• Candidates with data analysis skills are preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.