CS L2 Agent - Operations, ShopeeFood (Yogyakarta)

Shopee


Tanggal: 1 minggu yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Job Description

  • Handle CS end-to-end process, including complaints and inquiries from sellers and buyers.
  • Manage and resolve customer-related issues and escalations
  • Be the voice of customers to provide feedback to the company
  • Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
  • Maintains and improves quality results by adhering to guidelines in order to meet the quality standard as stated in guidelines

Requirements

  • Minimum Diploma or Bachelor's education in any field
  • At least 1 year of work experience in Customer Operations/Customer Service.
  • Able to multitask, prioritize, manage time efficiently, detail oriented, and good analytical.
  • Possess interpersonal & communication skills and being fluent in English will be a plus.
  • Have a positive attitude, discipline and responsibility.
  • Willing to work shifting.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Wardrobe Host - Disney Cruise Land - Yogyakarta

PT. Ratu Oceania Raya, Yogyakarta, Yogyakarta
20 jam yang lalu
Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping and Hotels Worldwide. Job Description: Ensure costume quality control and line spot check Prepare costume sets from slots Sort costumes returned from Laundry and vise versa Ensure prompt opening of windows based on designated hours for issuance and return of costumes; ensure window is covered at...

Resort Deck Attendant - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya, Yogyakarta, Yogyakarta
1 hari yang lalu
Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping and Hotels Worldwide. Job Description: You ensure a friendly and professional service following the S.T.A.R. Service Experience standards while maintaining the pool area and resort decks clean and in order at all times. Consistently and effectively delivering beverage related services in the same areas, in accordance...

Chef de Cuisine (M/W) Club Med Resort Indonesia or overseas

Club Med, Yogyakarta, Yogyakarta
3 minggu yang lalu
Do you know Club Med? We have nearly 70 resorts, open in summer and winter, in 26 countries. We offer high-end vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.Why are you reading this job offer? Because you want to become an actor of this little extra that makes all our difference. You...