Customer Excellence Staff

Key Responsibilities:

• Respond to and resolve customer complaints across all chat platforms, ensuring each issue is addressed in a timely and professional manner.
• Investigate customer complaints to determine the root cause, identify potential fraud, and take corrective action when necessary.
• Accurately input all complaint details into the system, ensuring all necessary data is captured for reporting and tracking purposes.
• Identify, troubleshoot, and escalate technical issues that may arise during the complaint resolution process, coordinating with the tech support team when needed.

Qualifications:

• Proven experience in customer service or complaint resolution (experience in chat support is a plus).
• Strong problem-solving skills with the ability to investigate and analyze complex issues.
• Attention to detail for accurate data entry and record-keeping.
• Familiarity with basic technical troubleshooting processes.
• Excellent written communication skills, particularly in responding to customers through chat.
• Ability to work in a fast-paced, high-pressure environment.