Customer Operations, Operations, SeaBank (Surakarta, Contract Based)

SeaBank Indonesia


Tanggal: 1 hari yang lalu
Kota: Surakarta, Central Java
Jenis kontrak: Kontraktor
Job Description

  • Conduct the standards and procedures that apply in communicating with customers.
  • Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
  • Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
  • Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
  • Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
  • Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.

Requirements

  • Minimum 0-1 years of experience in Customer Operations or related positions
  • Minimum Diploma from any fields
  • Must be willing to work in shifts.
  • Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Good communication and presentation skill.

Cara melamar

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