Customer Operations Real Time Monitoring (RTM), Operations, SeaBank (Surakarta)

SeaBank Indonesia


Tanggal: 1 minggu yang lalu
Kota: Surakarta, Central Java
Jenis kontrak: Penuh waktu
Job Description

  • Monitor all contact center operational services in real-time to help agents achieve productivity targets on daily
  • Check the attendance and compliance each contact center agent
  • Perform the actions needed when there is an increase in the volume of incoming
  • Compile reports related to the performance of the contact center daily/ weekly/ monthly
  • Identify and convey issues in the system and reporting to the Production Support in real-time

Requirements

  • Minimum Bachelor's Degree in any major
  • Minimum 1 year of experience in Financial, Banking, or related industry
  • Understand the provisions of BI, OJK, and applicable laws and regulations related to Bank business activities
  • Excellent verbal, written, and interpersonal communication skills
  • Good time management skills
  • Able to analyze data trends and anomalies
  • Able to use data processing tools such as Excel or Google Sheet
  • Placement: Solo, Surakarta

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