Customer Relation Specialist

Job Description:

• Develop and execute strategies to foster a strong and engaged aksoro customers.
• Identify opportunities to recommend additional products or service to aksoro customers.
• Facilitate discussions, create service programs, and create content that promotes aksoro products to encourage member / customer interaction
• Use clear and empathetic communication to ensure customer satisfaction
• Collaborate with team members to achieve department objectives
• Handle Basic Customer Relationship Management (CRM)

Requirements:

• Bachelor’s degree from any major
• Experience min. 1 years as a Community & Partnership, Customer Care, Community specialist, Customer Relations
• Excellent communication skills, attention to detail and problem-solving abilities
• Focused on delivering tangible results and continuously seeking ways to improve performance
• Ability to effectively troubleshoot and resolve customer issues
• Experience handling Customer Relationship Management (CRM) will be poin plus
• Willing to work at Yogyakarta (WFO)

And here are the benefits you’d receive if you join us:

1. Competitive benefit (Kerja Yogyakarta Standard Jakarta).
2. Health Insurance.
3. Self-development allowance : books, courses, training, workshops.
4. Allowance for Parents.
5. Birthday Gift for Spouse & Children.
6. Work Anniversary Gift.
7. Day Off on your birthday.
8. Outings/Staycations (1-3 times a year).
9. Free-flow snacks and lunch while at the office.
10. Flexible dress code.
11. Opportunity for WFA once in a month.