Customer Relations Specialist

We are seeking a competent and dedicated individual to fill the position of Customer Relation Specialist in our company. As a Customer Relation Specialist, you will be at the forefront of maintaining positive relationships with our customers, providing excellent customer service experiences, and ensuring customer satisfaction.

Responsibilities:

• Promptly respond to customer inquiries, process orders, and ensure timely delivery.
• Build positive customer relationships through effective communication.
• Professionally handle customer complaints, finding appropriate solutions.
• Monitor and maintain records of customer communication.
• Provide product or service information to customers as needed.
• Collaborate with the team for quick resolution of customer issues.

Requirements:

• Minimum D3 (Diploma) education or equivalent experience.
• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong understanding of company products or services.
• Conflict resolution skills and ability to remain calm under pressure.
• Multitasking ability and work within deadlines.
• Positive, friendly, and customer-service-oriented attitude.