Customer Service Analyst

About the Job

Multi Bintang Indonesia is currently hiring for Customer Service Analyst based in Tangerang.

About Multi Bintang Indonesia

You might think that we’re just one iconic brand, but we’re actually so much more.

As the pioneer of the beer industry in Indonesia with a proud history of over than 90 years in the country, Multi Bintang Indonesia is synonymous with BINTANG, Indonesia’s favorite and most iconic beer brand. As part of the HEINEKEN Company, Multi Bintang Indonesia also produces and markets the world’s most valuable international premium beer brand, Heineken, as well as a portfolio of other beer brands, such as including Tiger Soju Flavoured Lager, BINTANG Pilsner, BINTANG Crystal, BINTANG Anggur Merah, and BINTANG 0.0.

We believe in making a positive impact and creating a real change in the world. Join us and let’s do something that matters!

At Multi Bintang Indonesia, we offer a world of opportunities for your career development. Be part of something bigger than yourself, create real change in the world, and make positive impact through your careers!

Job Purpose

At Multi Bintang Indonesia, you’ll have the opportunity to make a meaningful impact—supporting people, the planet, and fostering togetherness.

As a Customer Service Analyst, you will ensure seamless order fulfillment, VMI operations, and inventory management while maintaining high service standards. You’ll oversee order processing, stock monitoring, and system enhancements to optimize efficiency. Additionally, you will track CFR performance, demand vs. stock, and credit issues, ensuring data accuracy and timely issue resolution. Your role will be key in driving operational excellence and customer satisfaction.

Main Responsibilities

• Responsible in VMI (Vendor Management Inventory) implementation in distributors, replenishment calculation based on the agreed parameter, and monitoring VMI performance in distributors from the stock level and OOS frequency.
• Manage order fulfillment to be fulfilled on time and in full to distributors, analyze the root cause of the fulfillment failures, ensure the order priority execution and optimize the small order, which will be reflected on CFR (case fill rate) Report.
• Collaborate with sales, supply planning, warehouse, and transport officer to address customer needs and improve products or services.
• Initiate improvement inputs to deliver best service to customers (including cost analysis).
• Maintain master data in related process order system, and inniate enhancement/input related the system performance.
• Deliver a positive customer experience by responding quickly and providing early and clear information.

Requirements

• Minimum: Bachelor’s degree.
• Minimum 1-3 years of experience in the scope of Order Management.
• Familiarity with Vendor Managed Inventory (VMI) systems.
• Experience handling SAP and Power BI, with advanced Excel skills.
• Strong Working with a lot of data and numbers.
• Strong communication skills, high attention to detail, agile, fast learner, and ability to work under pressure.
• Ambitious, proactive, logical, analytical mindset, and solution oriented.
• Clear career goals and a strong drive for growth.
• Proficient in oral and written English.

Tools Provided: Laptop.

Contract: Full-time.

Why Join Us?

This is an excellent opportunity to showcase your technical and leadership skills while working with a leading company in the beverage industry. Be a key player in maintaining the quality and satisfaction our customers expect!

Note:

Multi Bintang Indonesia embraces diversity and encourages applications from all walks of life! We are committed to creating a positive and inclusive recruitment process. If you require any assistance to complete your application or any subsequent stage, please let us know how we can support you.

Disclaimer:

• Protect yourself from scams on behalf of Multi Bintang Indonesia. We will NEVER ask for payment to process documents or anything during your job application process. If you need to verify directly with us to ensure your job application process remains secure, please feel free to get in touch with us at [email protected] (our official email only with the domain @heineken.com).
• By submitting your job application, you acknowledge that Multi Bintang Indonesia may share your data with third-party entities appointed by MBI for recruitment purposes. Your information will be treated with confidentiality and in compliance with data protection laws. If you have concerns or wish to withdraw consent, contact us at [email protected].