Customer Service Contact

Valeo


Tanggal: 4 minggu yang lalu
Kota: Batam, Riau
Jenis kontrak: Penuh waktu
Job Responsibilities

  • Order Management: Handle and integrate customer orders via EDI, webEDI, or paper-based systems.
  • Forecast Monitoring: Monitor customer forecasts and compare them with actual orders.
  • Planning Execution: Drive the Sales & Operations Planning (S&OP) process and support Master Production Scheduling (MPS).
  • Scheduling Coordination: Align internal schedules based on customer priorities and production capacity.
  • Documentation: Prepare export and customs documentation as required.
  • Customer Communication: Maintain clear, timely communication with customers regarding orders, changes, and updates.
  • Service Level Management: Monitor service level performance and lead improvement initiatives.
  • Issue Resolution: Quickly identify, address, and escalate issues when needed to avoid service disruption.
  • Continuity Planning: Ensure backup coverage during absences and proactively inform customers.

Job Requirements

  • Experience: 2–3 years in supply chain, production planning, or customer service roles.
  • Systems Knowledge: Hands-on experience with order management and ERP systems.
  • Process Knowledge: Familiarity with S&OP, MPS, and overall supply chain processes.
  • Communication Skills: Strong interpersonal and communication skills; capable of handling customer inquiries and conflicts.
  • Problem-Solving: Ability to resolve issues effectively and maintain customer satisfaction.
  • Export/Customs: Basic understanding of export and customs procedures.
  • Work Style: Organized, proactive, and a strong team player.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Chief Steward

Westin Hotels & Resorts, Batam, Riau
4 hari yang lalu
Additional InformationJob Number25138002Job CategoryFood and Beverage & CulinaryLocationThe Westin Nirup Island Resort & Spa, Nirup Island Sekanak Raya, Batam, Riau Islands, Indonesia, 29416VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementJob SummaryManages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not...

Night Shift Manager

Alcon, Batam, Riau
1 minggu yang lalu
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the...

Process Engineer - Mass Manufacturing , consumer lifestyle goods

Philips, Batam, Riau
3 minggu yang lalu
Job TitleProcess Engineer - Mass Manufacturing , consumer lifestyle goodsJob DescriptionThe Manufacturing Engineer is responsible for supporting all technical aspects of industrialization activities, managing/monitoring the process capabilities of part manufacturing with secondary processes and/or product assembly in New Product Introduction projects.Your role:Support all technical aspects of industrialization activities for part manufacturing, secondary processes, and product assemblyEnsure robustness in manufacturing and...