Customer Service Contact

Valeo


Tanggal: 6 hari yang lalu
Kota: Batam, Riau
Jenis kontrak: Penuh waktu
Job Responsibilities

  • Order Management: Handle and integrate customer orders via EDI, webEDI, or paper-based systems.
  • Forecast Monitoring: Monitor customer forecasts and compare them with actual orders.
  • Planning Execution: Drive the Sales & Operations Planning (S&OP) process and support Master Production Scheduling (MPS).
  • Scheduling Coordination: Align internal schedules based on customer priorities and production capacity.
  • Documentation: Prepare export and customs documentation as required.
  • Customer Communication: Maintain clear, timely communication with customers regarding orders, changes, and updates.
  • Service Level Management: Monitor service level performance and lead improvement initiatives.
  • Issue Resolution: Quickly identify, address, and escalate issues when needed to avoid service disruption.
  • Continuity Planning: Ensure backup coverage during absences and proactively inform customers.

Job Requirements

  • Experience: 2–3 years in supply chain, production planning, or customer service roles.
  • Systems Knowledge: Hands-on experience with order management and ERP systems.
  • Process Knowledge: Familiarity with S&OP, MPS, and overall supply chain processes.
  • Communication Skills: Strong interpersonal and communication skills; capable of handling customer inquiries and conflicts.
  • Problem-Solving: Ability to resolve issues effectively and maintain customer satisfaction.
  • Export/Customs: Basic understanding of export and customs procedures.
  • Work Style: Organized, proactive, and a strong team player.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

SMT Engineer

Control Insights LLC, Batam, Riau
1 minggu yang lalu
OverviewFor over 35 years, OSI Electronics has provided Manufacturing Solutions of the highest quality,reliability, and customer support. We specialize in customized Manufacturing Solutions with the portfolioof services, capabilities, and factory locations needed to provide our customers with a competitiveadvantage in the global marketplace.OSI Electronics offers turnkey solutions for the full range of assembly complexity. We partner withCustomers on Product Development,...

Manufacturing Engineer

NOV, Batam, Riau
1 minggu yang lalu
Job DescriptionInvestigate production issues, disposition problem, implement corrective actions, and conduct RCA (method, program, material, etc.).Apply Lean Manufacturing to improve cycle times and reduce waste.Create a standard procedures and technical documentation for new machine, new method, and standarization after improvement.Provide CNC Program, Interpret technical drawings and specifications for pre production meeting.Manage consumable tools and fixtures for the threading process, including...

Site SQA Coordinator

Valeo, Batam, Riau
1 minggu yang lalu
Projects P1 & P0 / P10 ResponsibilitiesCoordinate Supplier Quality activities of P1 & P0 / P10 projects and support the Project Buyer in the communication between the Project Team and the remote PG SQA Commodity engineers involved with the PQA task development and monitoring with external suppliers.Raise to project team external components with roadblocks and action plan during Project QRQC...