Customer Service Contact

Valeo


Tanggal: 3 minggu yang lalu
Kota: Batam, Riau
Jenis kontrak: Penuh waktu
Job Responsibilities

  • Order Management: Handle and integrate customer orders via EDI, webEDI, or paper-based systems.
  • Forecast Monitoring: Monitor customer forecasts and compare them with actual orders.
  • Planning Execution: Drive the Sales & Operations Planning (S&OP) process and support Master Production Scheduling (MPS).
  • Scheduling Coordination: Align internal schedules based on customer priorities and production capacity.
  • Documentation: Prepare export and customs documentation as required.
  • Customer Communication: Maintain clear, timely communication with customers regarding orders, changes, and updates.
  • Service Level Management: Monitor service level performance and lead improvement initiatives.
  • Issue Resolution: Quickly identify, address, and escalate issues when needed to avoid service disruption.
  • Continuity Planning: Ensure backup coverage during absences and proactively inform customers.

Job Requirements

  • Experience: 2–3 years in supply chain, production planning, or customer service roles.
  • Systems Knowledge: Hands-on experience with order management and ERP systems.
  • Process Knowledge: Familiarity with S&OP, MPS, and overall supply chain processes.
  • Communication Skills: Strong interpersonal and communication skills; capable of handling customer inquiries and conflicts.
  • Problem-Solving: Ability to resolve issues effectively and maintain customer satisfaction.
  • Export/Customs: Basic understanding of export and customs procedures.
  • Work Style: Organized, proactive, and a strong team player.

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