Customer Service (Content Moderation)

Concentrix


Tanggal: 4 minggu yang lalu
Kota: Surakarta, Central Java
Jenis kontrak: Penuh waktu

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Labeling and filtration of content

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff


Candidate Profile

• Minimum Education is D3 or S1

• Good English communication skills

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required


Job Location: Solo, Indonesia

24/7 Rotational Shift

Immediate joiners

Language Requirements: English

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Digital Marketing

Nur Hidayah Press, Surakarta, Central Java
2 hari yang lalu
Company Description: Nur Hidayah Press, perusahaan yang berfokus pada penerbitan buku berkarakter Islami guna menyongsong peradaban yang gemilang dengan selalu berkomitmen menciptakan produk-produk unggul melalui tiga imprint yang telah dimiliki. Job Description:Digital Marketing

Kepala Cabang (Surakarta)

Cahaya Sakti Motor, Surakarta, Central Java
1 minggu yang lalu
Company Description: Pertumbuhan konsumen sepeda motor meningkat luar biasa. Di tengah-tengah persaingan yang begitu tajam akibat banyaknya merek pendatang baru, sepeda motor Honda yang sudah lama berada di Indonesia, dengan segala keunggulannya, tetap mendominasi pasar dan sekaligus memenuhi kebutuhan angkutan yang tangguh, irit dan ekonomis. Menjawab tantangan tersebut, organisasi yang berada di balik kesuksesan sepeda motor Honda di Indonesia terus...

Site Supervisor / Pengawas Sipil

Solo Grand Mall, Surakarta, Central Java
2 minggu yang lalu
Company Description: Solo Grand Mall (SGM) adalah sebuah mal yang terletak di Surakarta yang dibangun di atas lahan seluas 12.080 m² yang terdiri atas 7 lantai dengan total luasannya 63.000 m²[butuh rujukan]. SGM saat ini merupakan Mall terbesar dan terlengkap bagi kota Solo dan sekitarnya, mulai beroperasional sejak 4 Desember 2004. Job Description: Bertanggung jawab untuk memastikan proyek berjalan sesuai...