Customer Service & Document Staff (Placement Batam)

About the job Customer Service & Document Staff (Placement Batam)

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

We are seeking a detail-oriented and communicative individual to join our team as a Customer Service & Documentation Staff (Placement Batam). This role is responsible for handling customer orders, coordinating shipments, and managing shipping documentation and invoicing to support smooth logistics operations.

Key Responsibilities

• Manage bookings and coordinate shipping schedules with customers and internal teams.
• Receive and process shipment orders from customers, sales, and branches.
• Communicate proactively with customers regarding shipment status and requirements.
• Monitor vessel departures and arrivals to ensure timely handling of shipments.
• Input job entries and shipment data into the logistics system.
• Prepare and distribute shipping documents (e.g., delivery orders, B/L, PoD) accurately and on time.
• Create and submit invoices and tax documents to Finance with all required attachments.
• Follow up on the return of original shipping documents for billing purposes.
• Handle customer complaints and coordinate resolutions with relevant departments.
• Prepare and submit regular reports to customers and internal stakeholders.
• Support continuous process improvements and team training activities.
  
  

Requirements

• Bachelors degree in Logistics, Business, or a related field.
• Prior experience in Customer Service, Documentation, or related administrative roles is an advantage.
• Preferably 1-2 years of experience in logistics, shipping, or freight forwarding
• Strong communication skills in English and Bahasa Indonesia.
• Detail-oriented and able to multitask.
• Proficient in Microsoft Excel and logistics systems (e.g., ERP).