Customer Service Officer

CS/CX Jakarta

Job Description :

• Answering incoming calls and respond to email or live chat
• Handle customer inquiries, complaints by call, email, and live chat
• Provide customers about product and service information
• Able to quickly locate user problems and provide solution
• Identify and escalate priority issues and solve the problems
• Documenting all information according to Standard Operating Procedures
• Conduct customer surveys to ascertain level of customer experience
• Coordinate effectively with Peers, Supervisor, and Manager
• Implement contingency flows in the case of an emergency
• Ensure that all tasks and checks assigned to Supervisors are carried out smoothly

Job Requirement :

• Maximum 33 years old
• Minimum 2 years as a CS or CX, preferably in Investment Industry
• Communicative and willing to work in shifting schedule including weekend and public holiday
• Good knowledge of G-Suites (Google Docs, Gmail, Google Meets, Calendar, and others)
• Good knowledge of Microsoft Office (Word, Excel, Power Point)
• Able to work under pressure and multitasking
• Able to adapt and fast learner
• Good with numbers dan data analytic