Customer Service Representative (CSR)

Ready to make a difference with every conversation? We’re looking for Customer Service champions who care deeply about creating lasting impressions!

Come and Join Us!

Job Description:

1. Quality check online reports & surveys according to set service standards

2. Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys

3. Respond to shopper / auditor email enquiries

4. Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database

Minimum Qualifications: Qualifications:

1. Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field

2. Experience in the logistics industry is highly desirable

3. Fresh graduates / entry level applicants are encouraged to apply

4. Required language(s): Good Command of the English language

5. Strong attention to detail and an analytical mindset.

6. Excellent written and verbal communication skills.

7. Ability to work independently and meet deadlines in a fast-paced environment

8. Willing to work in day or night shift

Point Plus If You Have:

1. Experience in Customer Service

Does this sound like you ?

Click "Apply" to submit your application

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement. Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: ★ Willing to Learn: You learn rapidly and eagerly ★ Observant – You listen well and seek to understand before reacting ★ Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures ★ Knowledgeable – You are good at using data, take smart risks and think strategically ★ Excellent – You are reliable, demonstrate strong performance and thirst for excellence ★ Teamwork – You contribute, nurture, and make time to help colleagues ★ Humble – You are quietly confident and openly humble ★ Integrity – You are known for authenticity, transparency, and admit mistakes freely ★ Creative – You are curious, open minded in search of new ideas and suggest better approaches ★ Service – You seek what is best for KST, rather than what is best for yourself or your group