Customer Service Representative (Part-Time)

Abous Us

With a small team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.

Start a career with us. We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.

Your responsibilities include:

• Handling emails, live chat and phone inquiries from customers in a timely manner
• Investigate problems / issues raised by customers
• Resolve customers’ complaints promptly
• Refer to relevant sales team on business opportunities
• Keep up to date on our company’s products and services

Working hours: 2.5 days per week (full and/or half days)

Must Have

• Diploma or higher
• Fluent in written and spoken English & Bahasa Indonesia
• Excellent communication skills and strong problem-solving skills
• Patient, polite, customer-oriented and good service attitude
• At ease with software and new technology awareness

Nice to Have

• Previous working experience in a customer support role or IT industry is a plus
• Immediate availability 

Values

•  You are able to work in a fast-paced start-up environment with a hands-on attitude
•  You are a quick and autonomous learner
• Willing to contribute to great company culture