Customer Service Representative (Remote | Shopify & Gorgias)
TalentPop App
Tanggal: 2 minggu yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
We're hiring experienced Customer Service Representatives who thrive in fast-paced eCommerce environments and know their way around Shopify and Gorgias.
At TalentPop, customer support isn’t just a task — it’s the heart of the brands we serve. We partner with some of the fastest-growing eCommerce companies, and we’re looking for sharp, empathetic communicators who are ready to make an impact.
This is a fully remote, full-time role that demands initiative, attention to detail, and the ability to juggle multiple conversations with ease. If you're confident in your Shopify and Gorgias skills and love solving problems for customers, you're exactly who we're looking for.
What You’ll Do
If you’re ready to bring great energy and eCommerce experience to a fully remote support team, we want to hear from you.
Apply now and grow with us at TalentPop.
At TalentPop, customer support isn’t just a task — it’s the heart of the brands we serve. We partner with some of the fastest-growing eCommerce companies, and we’re looking for sharp, empathetic communicators who are ready to make an impact.
This is a fully remote, full-time role that demands initiative, attention to detail, and the ability to juggle multiple conversations with ease. If you're confident in your Shopify and Gorgias skills and love solving problems for customers, you're exactly who we're looking for.
What You’ll Do
- Provide timely, friendly, and accurate customer support via email, chat, and occasionally phone
- Handle inquiries related to products, orders, returns, and account issues
- Use Shopify for order management and Gorgias to handle support tickets
- Stay updated on product changes and customer support best practices
- Maintain a high level of empathy, professionalism, and efficiency in every interaction
- 1+ year of experience using both Shopify and Gorgias in a customer support role
- Strong written and verbal English communication skills
- Tech-savvy, self-motivated, and able to work independently
- Calm under pressure, solution-oriented, and a team player
- Comfortable handling multiple conversations and shifting priorities
- Competitive pay with performance-based increases
- Paid time off and holiday bonuses
- Health and dental benefits or a monthly health stipend
- Growth opportunities within a supportive, remote-first team
- Your own laptop or desktop (Intel i5 or equivalent preferred)
- Reliable internet connection (15 Mbps minimum upload/download speed)
If you’re ready to bring great energy and eCommerce experience to a fully remote support team, we want to hear from you.
Apply now and grow with us at TalentPop.
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