Customer Service Representative (Shopify/Gorgias Focus)

CUSTOMER SERVICE REPRESENTATIVE (SHOPIFY/GORGIAS FOCUS) - REMOTE

About TalentPop

At TalentPop, we believe customer service is more than just answering questions—it's about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You'll Do

As a Customer Service Representative with a Shopify/Gorgias focus, you'll be on the front lines, ensuring our customers have exceptional experiences. Your responsibilities will include:

• Responding to customers via chat, email, or phone in a professional and friendly manner.
• Handling inquiries related to product information, order tracking, returns, and account concerns.
• Using Gorgias and Shopify to efficiently manage tickets and provide fast, accurate service.
• Staying informed on product updates and service practices to ensure a consistent customer experience.
  
  

What We Offer

We value our team members and offer a comprehensive benefits package to support your well-being and professional growth:

• Competitive pay with annual performance-based increases.
• Paid time off so you can rest and recharge.
• Comprehensive health and dental insurance or a health stipend to help you feel your best!
• Holiday bonuses in appreciation of your hard work.
• Fully remote setup—work from anywhere you're comfortable.
• Opportunities to grow with us as we scale.
  
  

What We're Looking For

We're seeking dedicated individuals who meet the following qualifications:

• Excellent written and spoken English communication skills.
• At least 1 year of hands-on experience with both Shopify and Gorgias.
• Comfortable working independently and handling multiple conversations at once.
• Empathetic, patient, and reliable when addressing customer concerns.
• Team-oriented with a strong work ethic and attention to detail.
  
  

What You'll Need To Work From Home

To ensure you're set up for success in a remote role, you'll need:

• Your own computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download speed).
  
  

Ready to Join Us?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.