Customer Service Specialist

Teleperformance is currently hiring!

We are seeking fresh graduates or professionals with 1-2 years of experience for the following positions:

CUSTOMER SERVICE SPECIALIST (Yogyakarta Site)

Responsibilities

- Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.

- Providing the customers with a final response in a timely manner.

- Write final responses to complaints

- Understands procedures and policies and stays updated on changes to ensure accuracy and compliance

- Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines

Qualifications

- Bachelor's degree or D3 from any major

- Fresh graduate are welcome

- Minimum GPA 2,75

- Experienced in Customer Service are preferred

- Excellent english communication skills with minimum score B2 (Will be tested during the recruitment process)

- Good analytical thinking and problem solving

- Customer focused

- Willing work in shifting schedule including Weekend and Public Holiday

- Willing to Placed in Yogyakarta

We prefer candidates who can join immediately. Please make sure to complete the recruitment process via email after submitting your application form.