Customer Service Specialist

D'Orsogna Dolciaria


Tanggal: 2 minggu yang lalu
Kota: Gresik, East Java
Jenis kontrak: Penuh waktu
About The Role

  • This role will be responsible for efficiently managing customer orders and contributing to the continuous improvement of our processes. They will play a critical role in assisting the Customer Service (CS) Manager by creating detailed process flow charts for each activity and ensuring these are documented and accessible to the CS team. This position provides a comprehensive learning experience in supply chain operations, customer service, and process documentation.

Key Responsibilities Include

  • Responsible for providing an excellent customer service experience to increase customer satisfaction. Oversee the quality of service provided to customers to ensure that the organization’s responsibilities as a seller are fulfilled. Ensure timely internal deliverables that contribute to contract fulfillment. Collaborate with various functions to deliver the best customer experience.
  • Order Processing: Handle customer orders from receipt through to delivery, ensuring accuracy and compliance with company policies.
  • Customer Support: Act as the main contact for customer inquiries related to order status, delivery schedules, product availability, and complaints.
  • Data Maintenance: Keep order management systems, such as SAP/Salesforce, up-to-date with current information and customer records.
  • Issue Resolution: Proactively resolve order-related issues and customer complaints by coordinating with internal teams to ensure customer satisfaction.
  • Performance Tracking: Monitor and analyze order processing metrics to identify trends and improvement opportunities.
  • Order Management: Document the order management process ensures that it is well understood and accessible, aiding in training and process standardization.
  • Complaint Management: process customer complaints, follow the process, drive timely feedback and resolution back to the customer
  • Process Optimization: Collaborate with cross-functional teams to identify bottlenecks in processes. Develop and implement process optimization initiatives to enhance the overall customer experience journey.
  • Data Analysis: Use quantitative and qualitative data analysis to derive actionable insights on service levels, complaint resolution, etc.
  • Document Management: Organize and store documents for easy access, ensuring the CS team can efficiently use the documented processes, supporting continuous improvement efforts

About You

  • Bachelor’s Degree: In Supply Chain Management, Business Administration, or a related field.
  • Language Proficiency: Proficient in written and spoken English.
  • 5+ years in a customer order processing/management role, preferably within the manufacturing industry.
  • Knowledge/Experience in logistics or shipping.
  • Proficiency in Microsoft Office tools and Business Intelligence tools like Power BI.
  • Strong verbal and written communication skills in English, including active listening and clear articulation.
  • Technical Proficiency: Familiarity with order management systems (SAP) and customer relationship management is a plus.
  • Analytical Abilities: Strong attention to detail with excellent analytical and problem-solving skills.
  • Industry Exposure: Experience in a production environment or food manufacturing during an internship is an added advantage.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Area Sales Manager West

Barry Callebaut Group, Gresik, East Java
1 hari yang lalu
This position is responsible to manage and develop the business in the assigned territory (region), while lead the sales team and distributor(s) sales team respectively to achieve common goals.About The JobTo achieve sales volume, value & NCM, through excellence management & develop distributors & key accountsEstablish & develop RTM strategy and drive excellent execution with distributorsResponsible for end to end...

Sales Generalis (Gresik)

PT. Bumi Daya Plaza, Gresik, East Java
1 hari yang lalu
KualifikasiPria/ WanitaUsia Maksimal 40 tahunPendidikan terakhir D3Berpengalaman sebagai marketing/ sales di bidang institusi keuangan dan perbankanKemampuan menjual, komunikasi, berpenampilan menarikSehat dan bebas kriminal serta bebas narkobaDiutamakan sesuai domisili penempatanMemiliki kendaraan pribadi dan surat ijin mengemudiBersedia mengikuti proses rekrutmen yang adaBersedia join segera jika memenuhi kualifikasiInformasi lowongan kerja lainnya : link data pelamar bit.ly/RekrutmenBDP follow us on instagram @bdp_recruitment | [email protected]...

Operator CNC Turning

PT. Timur Megah Steel, Gresik, East Java
5 hari yang lalu
Company Description: PT Timur Megah Steel is a company that processes steel coils (wire rod) into various fastener products, including nuts, bolts, screws, and so on. The products produced can be applied for various purposes such as steel tower construction, power plants, bridges, ports, and various other industries. PT Timur Megah Steel produces quality products, as evidenced by the recognition...