Customer Service Supervisor

Wowrack Indonesia


Tanggal: 3 minggu yang lalu
Kota: Surabaya, East Java
Gaji: Rp 8.000.000 - Rp 11.000.000 per bulan
Jenis kontrak: Penuh waktu
Responsibilities

  • Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
  • Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
  • Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
  • Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
  • Train team members on customer service best practices and company policies maintain high-quality service standards.
  • Oversee the development and implementation of service policies, keeping both staff and customers informed.
  • Maintain accurate documentation of customer service activities and compile performance reports.
  • Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

Requirements

  • Bachelor's degree in any major, preferably in Communication, International Relation, Computer Science, or related field.
  • Minimum 5 years of proven experience in a supervisory or leadership role within a customer service environment.
  • Customer service orientation, proven experience in customer service support.
  • Strong problem-solving skills with the ability to manage and resolve customer complaints effectively.
  • Proficiency in English, excellent verbal and written communication skills.
  • Proficiency in using customer service software and ticketing systems.
  • Experience working with global customers in the IT industry is a plus.
  • Availability for 24/7 on-call support.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Purchasing Sekunder

PT Mash Moshem Indonesia, Surabaya, East Java
1 hari yang lalu
Melakukan pembelian bahan sekunder yang meliputi packaging, bahan pendukung produksi label, kotak kemasan, dan material non-bahan baku lainnya).Memastikan ketersediaan barang sesuai dengan kebutuhan produksi dan timeline yang telah ditentukanMencari, mengevaluasi, dan menjalin hubungan dengan vendor baru serta menjaga hubungan baik dengan vendor existing.Melakukan negosiasi harga, syarat pembayaran, dan waktu pengiriman dengan vendor untuk mendapatkan penawaran terbaik.Memastikan kualitas dan kuantitas barang...

NOC / Technical Support

natanetwork, Surabaya, East Java
Rp 4.000.000 - Rp 5.500.000 per bulan
5 hari yang lalu
Job DeskNetwork Monitoring, ensure all traffic are in good - basic configure Network equipment such as Switch, Router Mikrotik/Juniper/Cisco/othersProblem solved customer issue hosting, domain, serverHandling Customer Service via WhatsApp, Ticketing systemProduct Knowledge regarding Web Hosting, Virtual Machine, Server - Create a report / Article / Tutorial knowledgebaseActively in forum community related hostingRequirementMinimum D3 IT / Computer / Telecommunication (Fresh graduates...

CALL CENTER COLLECTION

PT Sahabat Sakinah Senter, Surabaya, East Java
6 hari yang lalu
Usia maksimal 40 tahunKandidat harus memiliki setidaknya SMA/SMK, Diploma, Gelar Sarjana di bidang apapunMemiliki pengalaman minimal 1 tahun. Lulusan baru dipersilakanKemampuan yang harus dimiliki: komunikasi dan negosiasi yang baikMemahami komputer (Microsoft Office)Siap bekerja under pressure dan orientasi pada targetBisa kerja secara team dan individuDisiplin, loyalitas, dan memiliki integritas/etos kerja yang baikPenagihan dilakukan dari kantor/tidak mobilePenempatan Surabaya