Customer Success Team Direct (Account Manager)

Responsibilities

Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As Customer Success Team Direct (CSTD), you'll be responsible for our existing customer's subscription renewals, retention & satisfaction. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyze and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.

You'll be working in a small, fun and young team with a 'play hard, work hard' mindset.

Your responsibilities include:

• Contacting and developing end customers of Odoo
• Acting as the key interface between the customer and all relevant divisions
• Build long term relationships with your customer portfolio (growth)
• Excel in transversal sales & product demonstration
• Main focus is 80% on sales (renewals & up-sell opportunities)

Must Have:

• Min. Bachelor degree or higher
• Fluent in Bahasa Indonesia and English
• You are an excellent communicator, you like to negotiate and to achieve targets
• Strong knowledge in ERP, business management software and the whole tech industry
• Proactive & sales-driven mindset
• Organized way of working and a problem solver

Nice to have:

• 1 - 3 years of experience in sales and/or account management
• Immediate availability
• Farmer attitude

Values:

• You are able to work in a fast-paced start-up environment with a hands-on attitude
• You are open-minded and can react to change with agility
• You are a quick and autonomous learner
• You have an entrepreneur mindset and are not afraid to take appropriate initiatives
• Willing to contribute to great company culture