Customer Success Team Indirect (Account Manager)

Responsibilities

You'll be managing accounts for our Customer Success Team Indirect (CSTI); responsible for our existing partner's customer subscription renewals, retention & satisfaction. You'll be handling your own portfolio within the Indonesia region (ranging from a small independent store to a large scale manufacturing company etc.) using Odoo as a software solution for their business processes. The companies you'll be in touch with are resellers ('Official Partners') of Odoo. Your job will be to analyse and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.

You'll be working in a small, fun and young team with a 'play hard, work hard' mindset.

Your responsibilities include:

• Contacting and developing resellers of Odoo
• Acting as the key interface between the customer and all relevant divisions
• Build long term relationships with Odoo partners (growth)
• Excel in transversal sales & product demonstration
• Main focus is 80% on sales (renewals & up-sell opportunities)

Must have:

• Min. Bachelor degree or higher
• Fluent in Bahasa Indonesia and English
• You are an excellent communicator, you like to negotiate and to achieve targets
• Strong knowledge in ERP, business management software and the whole tech industry
• Proactive & sales-driven mindset
• Organized way of working and a problem solver

Nice to have:

• 1 - 3 years of experience in sales and/or account management
• Immediate availability
• Farmer attitude

Values

• You are able to work in a fast-paced start-up environment with a hands-on attitude
• You are open-minded and can react to change with agility
• You are a quick and autonomous learner
• You have an entrepreneur mindset and are not afraid to take appropriate initiatives
• Willing to contribute to great company culture