Customer Support Agent
TalentPop App
Tanggal: 2 minggu yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Penuh waktu
Jarak jauh
About Us
At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.
What You’ll Do
READY TO JOIN US?
If you're passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!
At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.
What You’ll Do
- Connect with customers via chat, email, or phone to answer questions and resolve issues
- Assist with everything from product inquiries to order tracking and returns
- Deliver kind, clear, and helpful responses that leave a positive impression
- Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
- Competitive pay with annual performance-based increases
- Paid time off so you can take care of yourself
- Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
- Holiday bonuses to show appreciation for your hard work
- A fully remote work setup — no commuting, ever
- Opportunities for growth and advancement as we continue to expand
- Excellent English communication skills (both written and spoken)
- At least 1 year of customer service experience (especially in e-commerce or remote support)
- Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
- Patient, empathetic, and responsible problem-solver
- Enjoys being part of a team and takes pride in a job well done
- Your own computer or laptop (i5 processor or equivalent preferred)
- A reliable internet connection (minimum of 15 Mbps upload/download speed)
READY TO JOIN US?
If you're passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!
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