Digital & Community Specialist
Unilever
Tanggal: 3 hari yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu

Unilever is currently hiring for Digital & Community Specialist based in Grha Unilever, Indonesia
About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.
The Community Management Specialist is responsible for being the "live" voice and ears of the brand across social communities.
The Community Management Specialist will be in conversations and engagement with audiences and manage owned channels and brand social presence, acting as the primary point of contact for the online community.
Main Responsibilities
Experience & Qualification
Core Community Engagement & Management
Trend Awareness: Stay ahead of sports trends, new training methods, viral challenges, and athlete activities to keep the community engaged and relevant. Similarly, keep up with beauty trends, new product launches, viral challenges, and influencer activity.
Community Sensitivity: Understand the importance of inclusivity in both sports and beauty. Represent diverse athletes and sports, as well as diverse skin tones and hair types. Navigate sensitive topics (e.g., cultural appropriation) with care and respect.
Competitive Awareness: Keep an eye on competitor activity and best practices in both the sports and beauty spaces. This will help you identify opportunities and stay ahead of the curve.
Content & Communication
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.
The Community Management Specialist is responsible for being the "live" voice and ears of the brand across social communities.
The Community Management Specialist will be in conversations and engagement with audiences and manage owned channels and brand social presence, acting as the primary point of contact for the online community.
Main Responsibilities
- Develop and execute a community engagement strategy that aligns with the brand's overall marketing objectives, fostering a positive and active online community.
- Manage the brand's owned channels, including daily monitoring, content posting, community moderation, and responding to comments and messages promptly and effectively.
- Be the 'voice' of the brand online, embodying the brand's Tone of Voice and building strong engagement with communities across social media platforms using our owned channels.
- Be the ‘ears’ of the brand through qualitative listening through comments on brand content, community content and competitor brand content – building an strong understanding of the communities we engage with.
- Proactively identify and engage with key online communities relevant to the brand.
- Conduct qualitative analysis of social media conversations, identifying trends, sentiment, and opportunities to improve brand messaging and content.
- Champion user-generated content (UGC), identifying and elevating authentic content that resonates with the brand and its community.
- Work closely with the Content Lead and Influencer Marketing team to share community insights and inform content and campaign strategies.
- Manage brand reputation within the online community, addressing customer inquiries and concerns with empathy and professionalism, escalating issues as needed.
Experience & Qualification
- Sports Community Management Experience: Proven experience directly managing online communities, ideally for brands or in the beauty industry. This could include:
- Growing and engaging social media audiences
- Creating and executing community engagement strategies
- Moderating online discussions and managing conflicts
- Tracking and analyzing community metrics
- Content Creation Experience - Copywriting: Demonstrating the ability to create engaging written content for social media, or other online platforms.
- Customer Service Experience: Experience interacting with customers, addressing inquiries, and resolving issues in a professional and empathetic manner.
- Experience with Beauty Brands: Working directly with beauty brands, retailers, or agencies is a significant advantage.
- Knowledge of Beauty Industry Trends: Demonstrated understanding of current beauty trends, products, and consumer behaviour.
Core Community Engagement & Management
- Online Community Building: Demonstrated ability to cultivate a positive, engaged online community around a brand. This includes understanding platform dynamics and fostering authentic interactions.
- Social Media Expertise: In-depth knowledge of relevant platforms (Instagram, TikTok, YouTube, etc.), including best practices, content formats, and audience nuances.
- Community Moderation: Skillfully moderating discussions, addressing conflicts, and maintaining a safe, inclusive environment. This requires strong judgment and sensitivity to diverse perspectives.
- Relationship Building: Building and nurturing relationships with community members, influencers, and internal stakeholders. Excellent communication (written & verbal) and active listening are crucial.
- Community Insights & Analysis: Analyzing community data, identifying trends, and extracting actionable insights to inform brand strategy and content.
- Proactive Engagement: Taking initiative to spark conversations, run interactive activities (polls, Q&As, contests), and foster a sense of community beyond simply reacting to comments. This was mentioned in your "proactive community engagement" point.
- Passion for Sports and Beauty: A demonstrable passion for both the sports and beauty landscapes. Stay on top of trends, innovations, and key players in both fields, reflecting genuine enthusiasm for each.
Trend Awareness: Stay ahead of sports trends, new training methods, viral challenges, and athlete activities to keep the community engaged and relevant. Similarly, keep up with beauty trends, new product launches, viral challenges, and influencer activity.
Community Sensitivity: Understand the importance of inclusivity in both sports and beauty. Represent diverse athletes and sports, as well as diverse skin tones and hair types. Navigate sensitive topics (e.g., cultural appropriation) with care and respect.
Competitive Awareness: Keep an eye on competitor activity and best practices in both the sports and beauty spaces. This will help you identify opportunities and stay ahead of the curve.
Content & Communication
- Copywriting & Tone of Voice: Excellent written communication skills, adapting brand voice and tone for different platforms and audiences.
- Content Creation (preferred): Experience creating engaging social media content (text, images, videos) tailored to beauty audiences.
- Storytelling (preferred): Crafting compelling narratives that resonate with the target audience and foster community engagement.
- Empathy & Responsiveness: Responding to customer inquiries and concerns with empathy, understanding, and professionalism. This includes addressing product questions and handling feedback (positive and negative).
- Conflict Resolution (preferred): Experience handling difficult conversations and resolving customer issues effectively, de-escalating situations, and finding mutually agreeable solutions.
- Brand Advocacy (preferred): Genuine passion for the brand and the ability to authentically represent and advocate for it within the online community. This includes promoting positive brand sentiment and addressing concerns constructively.
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Cara melamar
Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.
Posting CVPekerjaan serupa
Community Associate
International Workplace Group plc,
Tangerang, Banten
1 hari yang lalu
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.The opportunityAs a Community Associate, you’ll work closely with new and existing customers, solving problems...

Chatime Staff
Kawan Lama Group,
Tangerang, Banten
2 hari yang lalu
Sebagai Chatime Staff, meracik minuman dengan kualitas teh terbaik dan menyajikannya kepada customer mampu memberikan ""simple happiness"". Setiap cup yang Anda sajikan akan menemani momen kebahagiaan costomer, baik saat sendiri maupun saat berkumpul dengan orang tersayang.

LG951-ESG-Solutions Engineer I
Halliburton,
Tangerang, Banten
2 minggu yang lalu
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global...
