Duty Manager

ibis, ibis Styles, ibis budget


Tanggal: 1 minggu yang lalu
Kota: Bandung, West Java
Jenis kontrak: Penuh waktu
Company Description

ibis Bandung Trans Studio is one of the biggest ibis in South East Asia that strategically located in Trans Studio Bandung Integrated Complex

Responsibilities

Job Description

  • Lead and manage front office operations to ensure adherence to organisational standards and procedures
  • Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
  • Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
  • Monitor room inventory closely and ensure effective utilisation of rooms
  • Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
  • Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
  • Identify and resolve deviations and irregularities in operations
  • Plan manpower allocation and ensure smooth operations
  • Provide coaching and guidance to improve staff work performance
  • Review systems and processes for workflow and productivity improvement

Qualifications

Requirements

  • Minimum 2 years of managerial experience in the hotel industry
  • Passionate in delivering exceptional level of guest service
  • Strong communication and problem-solving skills
  • Works well under pressure in a fast-paced environment
  • People-centric, outgoing, independent, and resilient
  • Able to work shifts, including on weekends and public holidays

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