Duty Manager

Be part of our Shangri-La Surabaya family!

To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks

Shangri-La Hotels are five-star luxury establishments located in premier addresses across Asia Pacific, North America, the Middle East, and Europe. Our story reflects Asia’s economic growth, partnering with local authorities to benefit the communities we serve.

Shangri-La Surabaya offers a tranquil oasis in the city, showcasing Javanese style and warm Indonesian hospitality. With 365 elegant guest rooms and exquisite dining venues, it’s the perfect home away from home for both business and leisure travellers.

We are looking for Duty Manager

As a Duty Manager We Rely On You To

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay
• Supervise & direct the front desk team, assisting in guest problem solving
• Monitor all arrivals & departures from a guest experience perspective
• Coordinating with housekeeping & other departments to ensure high quality service & accuracy is delivered
• Ensure work process and performance are in compliance with Company practices, policies, and Shangri-La Service Standards
• Ensure all Emergency response attend in timely manner and address accordingly
  
  

We Are Looking For Someone Who

• Has strong Leadership skill in a positive manner and approach
• Strong interpersonal and Problem Solving Skill
• Fully understands room operations and Opera Management System
• Fluent in English and Bahasa both in Written and spoken
• Has experience in the similar capacity, of International Chain Hotel
• Preferably comes from a hotel management-related education background
• Agile, strong analytical and critical thinking
  
  

If you are the right person, what are you waiting for? go to the following link!

http://www.shangri-la.com/corporate/careers