Eco Operations Quality Assurance, Trust & Safety, Indonesia

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Content that Eco Operations Quality Assurance interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

• Perform daily audit on internal system;
• Provide analysis of errors and feedback to respective team;
• Work with training team to align policy understanding of QA and labelers;
• Provide support on Policy/Quality related questions on ad-hoc basis;
• Responsible in guiding new joiners in order to achieve ramp up target;
• Work closely with Eco QA in order to provide feedback on quality;
• Identify potential errors in policy and correct them in time;
• Conduct quality meeting with the team to analyze errors;
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications
Minimum Qualifications

• Bachelor’s degree or above preferred, short video product user.
• Excellent language skills (Proficient in English and Bahasa Indonesia to communicate with stakeholders)
• In-depth contact with local customs and culture is highly sensitive to social news.
• Possess strong learning ability, team management skills and cross-department communication.
• Able to work under minimal supekrvision and have strong logic/ common sense related to job nature.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications

• Overseas working / training is a plus.
• Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are preferred.
• Having experience of project management or relevant job can be a plus.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.