Employee Care Specialist

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

The scale of our transformation means we’re effectively building a vast new business, at pace. In P&C (People & Culture - our HR function), we have a huge part to play, defining and shaping our new customer focused culture, organising functions to work more effectively together and attracting the best talent with new types of skills to join us.

It’s an exciting, ever-changing environment – ideal for HR subject experts who are driven, disruptive and dynamic. If you’re comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you’ll be in your element here. There’s endless space to develop too, so you’ll be progressing your career as fast as you build our smoke-free future.

Your ‘day to day’

• Provide C&B services for employees and managers with comprehensive and reliable information from different C&B areas, and handle all incoming queries (phone calls, emails).
• Perform all C&B transactional and operational tasks at the affiliate level.
• Follow up on end-to-end ticket resolution, from receiving the request to providing the final answer to the customer and receiving feedback.
• Provide C&B solutions to employees' and managers' requests for information, assistance, or service based on respective HR content.
• Perform HR transaction processes in compliance with company policy and procedures (SOX, internal control, etc.) through audit report monitoring and follow-ups.
  
  

Who We’re Looking For

• FIXED-TERM CONTRACT Position for 1 year
• Fluent in English both writing and speaking
• Good communication, analytical thinking, able to work with diverse stakeholders & team
  
  

What We Offer

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.
  
  

To join our growing team…

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