Field Logistic Representative

Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

• We are looking for a Field Logistics Representative to manage supply-chain operations and oversee the logistical flow of equipment for the Air force support program. You will be responsible for supervising the shipment and reception processes at the Pekanbaru Air Base.
  
  
  

Job description:

• Management of the administrative, shipment and packing aspects of the repair process.
• Setting up on-site Supply Window allowing Door to Door service for the repairs and the replenishment
• Inspection of equipment’s and packing as well as associated documentation when delivered by the Customer at the supply windows together with the TA (Technical Assistants)
• Filling in Thales Information System of the program.
• Sharing information regarding Thales Rafale equipment’s availability (availability and AOG risks).
• Support the Customer regarding logistic flows organization and stock management (inventories, batch management, etc.)
  
  
  

Contractual Management:

• Management of transport and customs aspects as necessary,
• Management of operational data for managing the availability through KPIs, report on customer needs, proposals of action plans or improvement if needed.
• Manage the local forwarding agent responsible for the transport as well as custom aspects is necessary.
• Consolidate operational data (Flight hours, AOG, OLM/ILM failures, stock level, reliability, etc.).
• Participate with the customer in the establishment of the contractual KPIs
• Report to the customer and Thales team (PM/WPM, Technical Assistants, Local Representative, and Front Office).
• Report user/customer needs
• Help the program to build proposals and action plans.
  
  
  

Customer Relationship:

• Management of the customer relationship by maintaining a good level of reporting from local base to Thales central bases.
• Be attuned to the customer, maintain good relations between customer and Thales, and be a proactive in the reporting of risks of dissatisfaction.
• Collaborate with the customer, maintain the level of customer knowledge through continuous training and maintain a high level of confidence.
• Build and strengthen local relationship with others FLR (Dassault, Safran) as well as other local stakeholders.
  
  
  

Key competences:

• Ability to manage the in-out logistics flows in autonomy
• Good relationship, autonomy and strong team working ability with local and remote relations.
• Reactivity and adaptability are weight criteria.
• Rigorous, able to convince and negotiate in difficult situations.
• Having a sense of service: you know how to maintain a relationship of trust with your client.
• Level of education, MSc (or equivalent) with deep knowledge of supply chain activities and information systems.
• Indonesian language is mandatory; Proficiency in English is essential due to the nature of the work, and knowledge of French would be considered a valuable asset.
  
  
  

Experience:

• Industrial logistics / Supply chain management experience.
• International logistic environment.
• Customer relationship experience.
• Thales production / repair line knowledge would be a plus.
• Aeronautics / Air Force experience would be a plus.
  
  
  

Willing to be based in Pekanbaru.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.