Field Sales Specialist - Semarang (Mandarin Speaking)

Field Sales Specialist (Mandarin Speaker)

Location: Semarang, Indonesia

Objectives

As a Field Sales Specialist, your mission is to strategically plan and manage medium-sized business customers (MBC). You will play a crucial role in acquiring new customers and nurturing existing ones to ensure sustained business growth and exceptional customer satisfaction.

Key Responsibilities

• Customer Acquisition: Proactively seek and prospect medium business customers (MBC) targets to win new customers who have not traded in the last 12 months.
• Customer Nurturing: Develop and nurture customer relationships over a 12-month period, ensuring a seamless handover to Customer Service/Operations while retaining and growing additional business.
• Relationship Management: Build and maintain strong relationships with customers and their affiliates through joint visits with Product and Team Leaders, and by organizing workshops to share updates on regulations and products.
• Market Intelligence: Stay ahead by continuously updating market conditions, including new government regulations, to provide customers with the latest insights.
• Customer Needs Assessment: Assess customer needs and recommend tailored solutions using your industry knowledge to add value.
• Business Closure: Drive business growth by effectively connecting customer needs with DHL solutions, showcasing the value we bring.
• Collaboration: Leverage networks within various Sales channels within DHL Group to collaborate on customer strategies and offer comprehensive supply chain services.
• Documentation: Gather relevant customer information for RFI/RFP/RFQ, ensuring proper operational handover and implementation to meet customer expectations.
• CRM Management: Utilize DGF ISell/CRM to maintain high data quality and manage customer information efficiently.
• Lead Transfer: Identify and transfer high-value potential customers to the key account Sales channel and manage lower-value opportunities appropriately.
• Compliance: Adhere to QHSE procedures and regulations, actively participating in all QHSE programs to ensure safety and quality standards.

Job Requirements

• Education: Minimum Bachelor’s Degree; Master’s Degree is an advantage.
• Experience: At least 2 years in Sales and Marketing with logistics experience
• Language Skills: Fluency in English and Mandarin, both written and spoken.
• Technical Skills: Proficient in computer literacy.
• Personal Attributes: Results-oriented with a strong respect for colleagues and customers.
• Competencies: Possess all technical competencies required for the position.

Why Join Us:

• Global Leader: Be part of the world’s leading logistics company.
• Dynamic Environment: Work in a vibrant, collaborative, and innovative setting.
• Career Growth: Access opportunities for professional development and career advancement.

Take the next step in your career with us. Apply today and be part of a team that’s shaping the future of logistics!