Field Service Engineer

Job Title
Field Service Engineer

Job Description

Job summary:
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Your role:

• Provides technical support to Project on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost-effective repair/resolution to minimize customer downtime.
• Prepares reports for analysis of product failure trends and service ability issues.
• Ensures high level of teamwork and engagement levels.
• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by Philips HS.
• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by Philips HS.
• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk.
• Demonstrate commitments to meet & exceed customer needs and requirements by ensuring all given quality standards.
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
• Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.
• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies.
• Responsible for completeness and accuracy of service records and installation records with particular attention to test & inspection results.
• Responsible for reporting identified device safety issues according to applicable Philips HS quality standard policy.
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
• Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used.
  
  

You're the right fit if:

• Bachelor-degree holder (majoring in Biomedical/Electronical Engineering/Physics Engineering are preferred), with min. 3 years of related work experience as Field Service Engineer.
• Preferably, coming with experience in healthcare industry. Candidates coming from telecommunication/Information Technology industry will also be considered.
• Good communication and maturity to engage with various internal and external stakeholders / customers.
• Customer service oriented with excellent project management skills.
• Pro-active, hands-on, and strong “can-do” attitude.
• Collaborative with strong commitment to achieve results with minimum supervision.
• Ability to communicate in both Bahasa Indonesia and English.
• Interest and ability to be mobile/travel/on-field most of the time.
• To be based in Medan or Semarang.
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.