Field Service/Support Engineer

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

As a Field Service/Support Engineer, you will provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems. Reviews and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and identifies if the responsibility for problem resolution falls to sales employees, or engineers. May promote the sale of service contracts

The Opportunity

• Serve as lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated instrument.

• Provide excellent and efficient service to Roche’s customers, along with technical training on products, repair, maintain, and install product line(s). Complete on-time and accurate preventative maintenance and site service as needed

• Travel throughout the district territory, experiencing all the various places our instrumentation is utilized. Document and report all repairs and product failures

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and adhering to cycle times

• Help with the development of preventative maintenance procedures. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

• Must maintain learning plan in training database and regular product update training

Who you are

• You should hold at least D3 / S1 in instrumentation or physics Engineering, Electrical (arus lemah) engineering, Electro Medic (ATEM) , Electronic engineering with at least a minimum 2 year working experience as service engineer in similar diagnostic or medical instruments is preferable

• You should have a structural working attitude by detailed oriented in preparing all necessary requirements before going to the job site

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.