Front Office Manager
Bali Hotels Association
Tanggal: 1 minggu yang lalu
Kota: Denpasar, Bali
Jenis kontrak: Penuh waktu
Front Office manager
THE DAMAI
About This Position
As a Front Office Manager, you will lead, direct, and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell, and Club Services functions to ensure outstanding owner and guest services. Accountable for the effortless and flawless movement of guests in and out of the resort providing exceptional levels of guest service throughout the guests' stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service Standards and culture is an expected behavior to be displayed toward our guests and team members at all times.
Experience/Qualifications
For a Front Office Manager position in a 5-star luxury hotel, bachelor's degree in hospitality management or a related field, along with 3-5 years of experience in a similar role, preferably with a focus on guest services and team management.
Having a good working knowledge of Opera, Mews PMS is desirable but not essential. Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation.
You will be excellent at building a rapport with colleagues and guests.
Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
THE DAMAI
About This Position
As a Front Office Manager, you will lead, direct, and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell, and Club Services functions to ensure outstanding owner and guest services. Accountable for the effortless and flawless movement of guests in and out of the resort providing exceptional levels of guest service throughout the guests' stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service Standards and culture is an expected behavior to be displayed toward our guests and team members at all times.
Experience/Qualifications
For a Front Office Manager position in a 5-star luxury hotel, bachelor's degree in hospitality management or a related field, along with 3-5 years of experience in a similar role, preferably with a focus on guest services and team management.
Having a good working knowledge of Opera, Mews PMS is desirable but not essential. Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation.
You will be excellent at building a rapport with colleagues and guests.
Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
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