General Manager

Company Overview:

BATIQA Hotel Manajemen (BHM) is a leading 3-star hotel management company specializing in owning and managing hotels and resorts across Indonesia. Our dedication to exceptional service and commitment to our employees' growth make us a preferred employer in the hospitality industry.

About the Role:

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities:

• Champion Business Excellence
• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities
• Lead with Vision; Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property’s collective goals
• Elevate Guest Experience
• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return
• Financial Stewardship
• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
• Quality Assurance
• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation
• Build strong rapport with hotel owners through proactive and on-going communication
• Serve as a primary liaison between hotel owners and corporate entities

General Requirements:

• Proven experience as a General Manager or in a similar role in the hospitality industry
• Ability to develop and execute strategic business plans
• A commitment to guest service excellence and team engagement
• Fluency in English; additional languages are a plus
• Strong problem-solving skills and ability to adapt in a fast-paced environment
• Degree in Hospitality Management, Business Administration, or a related field
• Strong knowledge and experience in Operations
• Success in driving commercial returns and revenue
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
• Outstanding communication and negotiation skills with a customer-first mindset
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry