General Manager Hotel

Qualifications & experience

• A university degree in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record
• Excellent communication in English and Bahasa Indonesia, Mandarin would be an advantage
• Good leaderhip and Initiative
• Strong leadership and people management skills
• At least 15 to 20 years experiences in the industry, with significant and international experience, ideally including experience in remote locations. And 7 to 10 years of experience as a General Manager or Asst. General Manager

Tasks & responsibilities

• The Responsibility of General Manager is to perform assigned duties and reponsibilities by Management Company if any and Owning Company, should manage company's problems in technological, financial, services & develop strategic planning process to encounter them
• General Manager develops strategies and policies to achieve company's future goals, plans & assigns work to subordinates and monitors them time to time and Supports Management Company if any & Owning Company in formulating policies and projects and making policies recommendations if needed
• Also organizes regular staff meetings and builds an environment in which employees willingly produce feedback for operational needs an responsible for preparing monthly report for management & indicates operational effectiveness of the operations
• General Manager develops annual operating budget together with his team as well as all project budgets and oversees them, plan & review marketing activities, results and expectations with employees on regular basis
• Producing marketing & promotion content and implement it in a planned manner to reach different class of market segmentation, also responsible for developing sound relationships with stakeholders, corporate clients, hotel guests and the local community in order to gain mutual benefit
• General Manager takes part in reviewing insurance, banking, auditing and other board related aspects of the company, Also maintain the relationship with corporate companies, governmental authorities and hotel guests
• To manage day to day operation management of the hotel and the HOD working schedule and its employees with manager of duty task, manage daily meetings and engage with operations to ensure that the day to day operations are running smoothly with the various departments
• Check on the posture and standard of all employees when they are in operational mode to ensure efficient service delivery to guest, review all the guest feedback and revert with the operational team for them to share with their department on compliments or complaints from the feedback
• Check on the cleanliness of the hotel facilities to ensure a safe and hygiene standard with the expectations of both our local and internasional guests, also plan and organize the necessary operations on accomodation and Food & Beverage requirement to ensure the smooth running of the events
• Addressing problems and troubleshooting with Departmental Heads to resolve any outstanding matters and check on the standards of employees. To Collate information from the various departments and collate the monthly report to Management, ensure the reports prepared are in order and the information.