Gojek - Account Manager Gopay (Surabaya)

About The Role

Fasten your helmet and climb on board if you’re ready to be our Account Manager for Gopay. Based in Surabaya, you’ll take the wheel in leading a talented sales executive in merchant acquisition initiatives for our payment acceptance (Gopay) for the District. Employing your stellar team management and interpersonal communication abilities, you'll go the extra mile to better understand our merchant partners' concerns and experiences on the field to resolve their pain points execute sales strategies that cater to their feedback, and automate their operations. Your efforts will enhance both the daily operations and size of our merchant-partner family in the region and ensure your team achieves all regional sales targets in a timely manner.

What Will You Do

• Responsible for achieving the acquisition target every month and can identify problems that occur both in the field and within the sales team.
• Build and grow the sales team in line with projections determined by management.
• Manage recruitment and training of new team members
• Monitoring the daily activity of the team and making sure all team members are always in optimum productivity.
• Proactively engage with the sales team members and help resolve any objections, issues, and inquiries from customers.
• Build strong collaboration with the sales team members and also build strong relationships with customers.
• Maintain and monitor sales progress and upselling results on a regular basis and suggest improvements.
• Collect merchants’ feedback to improve merchant experience
  
  

What Will You Need

• At least 5 years of experience in a sales-related role
• Good in communication and has strong selling skills.
• Must be an analytical thinker with keen problem-solving; process development, and improvement; as well as task planning and also familiar with Excel.
• Excellent time management and problem-solving skills
• Strong organization and presentation skills
• Superior verbal and written communication skills in both English and Bahasa Indonesia
• Energetic and ready to work under targets and pressure
  
  

About The Team

In the MSME sales team, we consistently strive to implement solutions that allow our merchant partners in Indonesia to sell their products both online and offline. We also work to improve the merchant-partner experience through product innovation and integration with the rest of the Gojek ecosystem.

Our portfolio of products includes merchant-facing solutions that aid our subscribed merchant partners in their sales operations. Indonesia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, as the Sales team, we introduce and educate potential customers on how they can benefit by using our products.

One of the biggest obstacles our team has had to overcome is figuring out the most effective way to increase our standing in the market with our product solutions. After many weeks of research, collaboration, and trial and error, we figured out that the best way to tackle this issue was to pour a bulk of our effort into acquiring more merchant partners in various industries, leveraging heavily on the Gojek ecosystem as a whole.

We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes, learning from and about one another, and having fun all along the way.