Gojek - Area Operations Associate

GoTo Group


Tanggal: 4 hari yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Kontraktor
About The Role

Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area

What You Will Do

  • Accountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including: 1. driver acquisition management; 2. driver engagement management (loyalty & retention and safety & performance training); 3. driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants); 4. driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
  • Collaborate with Area Operations Manager for day-to-day escalated issues around driver services
  • Learn and apply good insights from an operations perspective during the process of establishing new areas of service
  • Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district
  • Ensure SOP and legal compliance in the district
  • Support AOM in product changes roll out in the region
  • Support AOM by providing analysis for operations and consumer engagement activities in the area

What You Need

  • Having at least 3-5 years experience in operations
  • Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query, metabase) and methods
  • Having a good understanding of supply and demand planning
  • Having good communication skills and good attention to detail and routine activities
  • Able to create creative solutions toward operation issues and empower relevant teams to execute properly
  • Able to handle communication in community or mass conflict
  • Fluent in Bahasa Indonesia & proficient in spoken and written in English

About The Team

As an Area Operations Associate, he/she will support the Area Operations Manager. He/she will work very intensively and collaborate with other Region Operations Managers. He/she also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendations for the business.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Systems Analyst

Prahu-Hub, Surabaya, East Java
2 hari yang lalu
Pria/Wanita, maksimal 25 Tahun Pendlicikan minimal si informatika / Sistem Informasi Pengetahuan tentang desain UI UX (adobe XD) Pamahaman mondalam tentang proses bisnis dan teknologi informasi Keterampilan analitis dan pernecahan masalch yang kuat Kemampuan komunikasi yang boik untuk berinteraksi dengan pernangku kepentingan bisnis dan tim teknis Peai alamen den permocnian setem Pangetahuan tentang metodologi pengembangan perangkat lunak

Desain UI

Prahu-Hub, Surabaya, East Java
2 hari yang lalu
Pria/Wanita, maksimal 25 Tahun Pendlicikan minimal si informatika / Sistem Informasi Pengetahuan tentang desain UI UX (adobe XD) Pamahaman mondalam tentang proses bisnis dan teknologi informasi Keterampilan analitis dan pernecahan masalch yang kuat Kemampuan komunikasi yang boik untuk berinteraksi dengan pernangku kepentingan bisnis dan tim teknis Peai alamen den permocnian setem Pangetahuan tentang metodologi pengembangan perangkat lunak

CREDIT MARKETING OFFICER MOBIL & DANA TUNAI MOBIL - KPM SURABAYA 2

PT. Mega Central Finance, Surabaya, East Java
Rp 4.600.000 - Rp 4.700.000 per bulan
1 minggu yang lalu
Deskripsi PekerjaanMelakukan aktifitas penjualan produk.Bekerjasama dengan Dealer, maupun kanvasing untuk mencapai target penjualan yang ditetapkan perusahaanMembina hubungan baik dengan Dealer sebagai bentuk upaya pemenuhan target penjualanMelakukan survey dan analisa kelayakan konsumenMembuat laporan aktivitas penjualan harian, mingguan dan bulananKualifikasiUsia maksimal 37 tahunPendidikan minimal D3/S1 sederajatTerbuka untuk fresh graduateMemiliki kendaraan sendiri dan memiliki SIM CMemiliki kemampuan persuasif & analisis yang baikMenyukai bekerja...