Gojek - Area Operations Manager

About The Role

As Area Operation Manager, you will be an integral player in the Region team, especially in your designated area. Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, suspension), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to provide the best experience for our drivers.

What You Will Do

• Manage Driver Support Unit (DSU)/walk in center in the area: warehouse, onboarding, troubleshooting, attribute selling, and issues escalation.
• Manage driver engagement both offline and online events, various Drivers trainings, Swadaya program implementation.
• Ensure safety, quality, productivity, compliance and reliability of supply (drivers) services.
• Lead and develop Area Ops team members to ensure they perform well and grow.
• Collaborate with other streams (e.g., Sales and User Growth) to achieve shared targets in the Area. (fulfillment rate & excellence).
• Collaborate with WPM to manage operational office well maintained
  
  

What You Will Need

• Minimum 5 years of experience in operations
• Strong analytical thinking and problem solving skills;
• Having experience in managing a team;
• Able to create creative solutions toward operation issues and empower relevant team to execute properly;
• Proficient in Excel/Google Sheets, SQL knowledge is a plus;
• Excellent communication, teams/stakeholders/community, and conflict management;
• Proficient in spoken and written English.
  
  

About The Team

Area Operations Manager (AOM) will work within direct command of Area Head and matrix collaboratively with the regional operations team on some projects. You will lead the Operations team consisting of Operations Supervisor and Staffs attached to your area. You play a pivotal role to improve the quality life of drivers and at the same time ensuring our consumers are easily helped by providing sufficient supply. Though everyday will be very challenging managing the entire operations in the area but you feel great satisfaction as you are directly creating a social impact.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.