Guest Happiness Specialist - Remote

About The Flex

At The Flex, we’re on a mission to make renting as easy as buying something on Amazon — simple, fast, and borderless.

Our proprietary Property Management System (PMS) powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries.

We’re growing fast and looking for A-Players — proactive, ambitious individuals who thrive in fast-paced environments and love delighting customers.

Position: Guest Happiness Specialist

As a Guest Happiness Specialist at The Flex, you’ll be the heart and voice of our brand.

Your mission is simple: make every guest feel cared for, supported, and happy throughout their stay.

You’ll help guests with bookings, check-ins, and any questions they have — ensuring smooth, stress-free experiences from start to finish.

Using our in-house PMS tools, you’ll manage requests efficiently and turn potential issues into memorable moments of hospitality.

If you’re empathetic, solution-driven, and take pride in making people smile — this role is for you.

Key Responsibilities

• Guest Support: Handle guest inquiries via chat, email, and phone with warmth and professionalism.
• Booking Assistance: Help guests with reservations, check-ins, and check-outs using our PMS.
• Problem Solving: Quickly resolve any issues or complaints with empathy and proactive communication.
• Communication Management: Keep guests informed every step of the way for a seamless experience.
• Feedback Loop: Collect and share guest insights to help improve our service quality.
• Upselling & Retention: Recommend add-ons and experiences to enhance guest satisfaction and loyalty.
  
  

What We’re Looking For

• Excellent communication skills — written and verbal.
• A natural people-person with a warm, empathetic approach.
• Previous experience in hospitality, customer service, or short-term rentals.
• Tech-savvy and confident using PMS or CRM systems.
• Calm under pressure and great at multitasking.
• Fluent in English (additional languages are a big plus).
  
  

Why You’ll Love Working at The Flex

• Be part of a team transforming the global rental experience.
• Join a supportive, international, and fast-growing company.
• Room to grow — this role evolves as we scale.
• Competitive salary and performance bonuses.
• Remote-first and flexible working culture.