Guest Happiness Specialist - Remote
The Flex
Tanggal: 12 jam yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
About The Flex
At The Flex, we’re on a mission to make renting as easy as buying something on Amazon — simple, fast, and borderless.
Our proprietary Property Management System (PMS) powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries.
We’re growing fast and looking for A-Players — proactive, ambitious individuals who thrive in fast-paced environments and love delighting customers.
Position: Guest Happiness Specialist
As a Guest Happiness Specialist at The Flex, you’ll be the heart and voice of our brand.
Your mission is simple: make every guest feel cared for, supported, and happy throughout their stay.
You’ll help guests with bookings, check-ins, and any questions they have — ensuring smooth, stress-free experiences from start to finish.
Using our in-house PMS tools, you’ll manage requests efficiently and turn potential issues into memorable moments of hospitality.
If you’re empathetic, solution-driven, and take pride in making people smile — this role is for you.
Key Responsibilities
At The Flex, we’re on a mission to make renting as easy as buying something on Amazon — simple, fast, and borderless.
Our proprietary Property Management System (PMS) powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries.
We’re growing fast and looking for A-Players — proactive, ambitious individuals who thrive in fast-paced environments and love delighting customers.
Position: Guest Happiness Specialist
As a Guest Happiness Specialist at The Flex, you’ll be the heart and voice of our brand.
Your mission is simple: make every guest feel cared for, supported, and happy throughout their stay.
You’ll help guests with bookings, check-ins, and any questions they have — ensuring smooth, stress-free experiences from start to finish.
Using our in-house PMS tools, you’ll manage requests efficiently and turn potential issues into memorable moments of hospitality.
If you’re empathetic, solution-driven, and take pride in making people smile — this role is for you.
Key Responsibilities
- Guest Support: Handle guest inquiries via chat, email, and phone with warmth and professionalism.
- Booking Assistance: Help guests with reservations, check-ins, and check-outs using our PMS.
- Problem Solving: Quickly resolve any issues or complaints with empathy and proactive communication.
- Communication Management: Keep guests informed every step of the way for a seamless experience.
- Feedback Loop: Collect and share guest insights to help improve our service quality.
- Upselling & Retention: Recommend add-ons and experiences to enhance guest satisfaction and loyalty.
- Excellent communication skills — written and verbal.
- A natural people-person with a warm, empathetic approach.
- Previous experience in hospitality, customer service, or short-term rentals.
- Tech-savvy and confident using PMS or CRM systems.
- Calm under pressure and great at multitasking.
- Fluent in English (additional languages are a big plus).
- Be part of a team transforming the global rental experience.
- Join a supportive, international, and fast-growing company.
- Room to grow — this role evolves as we scale.
- Competitive salary and performance bonuses.
- Remote-first and flexible working culture.
Cara melamar
Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.
Posting CVPekerjaan serupa
Founding Lead AI Engineer (Remote)
BJAK,
Pekerjaan jarak jauh, Pekerjaan jarak jauh
3 hari yang lalu
Working Arrangement: Indonesia (Remote - work from anywhere in Indonesia)Shape AI That Powers the Future of Financial Access Across Southeast AsiaAt BJAK, we’re using AI to solve meaningful problems — from fraud detection and risk modeling to hyper-personalized financial experiences that make insurance and financial services more accessible. We’re looking for a Founding Lead AI Engineer based in Indonesia to...
Social Media Marketing Specialist
TalentPop App,
Pekerjaan jarak jauh, Pekerjaan jarak jauh
2 minggu yang lalu
TalentPop is a fast-growing e-commerce support company dedicated to helping brands thrive in today’s digital landscape. As we expand, we’re looking for a creative and results-driven Social Media Marketing Specialist to join our team. If you’re passionate about building engaging online communities, driving brand awareness, and turning followers into customers, we’d love to meet you!What You’ll DoDevelop and execute social...
Support Engineer (100% remote)
Severalnines,
Pekerjaan jarak jauh, Pekerjaan jarak jauh
3 minggu yang lalu
Looking to join a vibrant startup with the security of an established team and product?We're looking for a great support engineer to join our support team. Our support team is dedicated to helping and educating people who use our flagship product, ClusterControl. Whether our colleagues are working on troubleshooting a complex customer issue, teaching someone how to use a feature,...
